Theater Usher

This is a Full Time Job

DESCRIPTION:

All applicants must be able to work a flexible schedule including matinees, nights, weekends, and holidays. Shifts are defined as 4.5 hours in length, and a commitment to being available for a minimum of six total shifts per week.

Responsibilities include but are not limited to:

• Meet, Greet and Welcome guests to the New Amsterdam Theatre
• Politely directing and escorting guests to their seats and various areas within the theatre.
• Providing guests with programs and other relevant materials, including inserting materials into programs.
• Checking assigned section for cleanliness.
• Visually sweep the theaters to check for potential safety issues and lost and found items.
• Be aware of and enforce appropriate house rules.
• Flexibility with schedule changes and assignments can include aisle directing and seating on the Orchestra, Mezzanine & Balcony levels, and audience exits.
• Available to work occasional special events on short notice.
• Must be aware of, and follow, the proper procedures for assisting guests with disabilities.
• Attend pre-event Usher meetings and other trainings as required by management.
• Demonstrate or be willing to learn in-depth knowledge of the New Amsterdam Theatre and demonstrate command of the safety and evacuation procedures from all points within each venue.

Qualifications:

• At least 1 year of experience in a customer service environment
• Excellent communication and guest service skills.
• Passion for interacting with and providing an inclusive, high-quality experience for Guests from a diversity of backgrounds
• Capable of working in a fast-paced ever-changing environment
• Positive attitude with the ability to work as a team player.
• Must learn, have full knowledge of, and follow all Guest Service procedures and guidelines
• Ability to work a flexible schedule including matinees, nights, weekends, and holidays. Shifts are defined as 4.5 hours in length, and a commitment to being available for a minimum of six total shifts per week.

Regular weekly shifts include (schedules are subject to change during certain weeks):
• Tuesday Evening: 5:30-10pm
• Wednesday Matinee: 11:30am-4pm
• Wednesday Evening: 5:30-10pm
• Thursday Evening: 5:30-10pm
• Friday Evening: 5:30-10pm
• Saturday Matinee: 12:30-5pm
• Saturday Evening: 6:30-11pm
• Sunday Matinee: 1:30pm-6pm

This is a union affiliated position. Upon 31 days of accepting the Usher role, the employee will need to join the IATSE Local 306.