Streaming Operations Specialist

This is a Full Time Job

Job Requirements

The Streaming Traffic Specialist plays a critical role in supporting the day-to-day execution of ABC Owned Television Stations (ABC OTV) streaming services. This position is responsible for translating broadcast and digital programming schedules into accurate streaming playlists, ensuring seamless content delivery across live and recorded streams. Serving as a key liaison between Streaming Operations, Station Programming, Digital teams, and Technical Operations, the Streaming Traffic Specialist helps maintain the reliability, quality, and efficiency of 24/7 streaming services while driving operational excellence, process improvements, and cross-functional collaboration.

Responsibilities
• Program and maintain schedules for all ABC OTV streaming services, ensuring accurate execution of both live and recorded content.
• Transcribe station programming schedules into operational playlists that support streaming workflows and content distribution.
• Partner with Station Programming, Digital, and Operations teams to establish best practices and ensure consistent content delivery across all streaming platforms.
• Collaborate with internal Disney teams and external vendors to implement system updates, resolve technical issues, and troubleshoot on-air streaming disruptions.
• Develop and coordinate contingency plans for live events, breaking news coverage, and special programming, ensuring alignment with broadcast schedules and operational requirements.
• Work closely with Traffic Operations teams to support accurate scheduling and execution of live events across multiple distribution platforms.
• Partner with Content Systems Engineering teams to ingest, process, and distribute content to streaming platforms while supporting workflow optimization initiatives.
• Maintain and update operational documentation, workflow guides, and department resources within SharePoint.
• Assist in the creation, implementation, and ongoing enhancement of Standard Operating Procedures (SOPs), training materials, and operational best practices for both station and operations personnel.
• Lead recurring meetings with station stakeholders to review programming requirements, operational processes, and platform performance.
• Provide operational leadership and guidance to Streaming Operations teams in the absence of department managers.
• Identify opportunities for process improvements, workflow automation, and operational efficiencies across streaming operations.
• Support leadership in evaluating new technologies, systems, and operational solutions that enhance streaming capabilities and scalability.
• Monitor operational workflows to ensure adherence to scheduling standards, quality controls, and service-level expectations.
• Contribute to special projects and strategic initiatives that support the continued growth and evolution of ABC OTV streaming services.

Basic Qualifications
• Minimum 2 years of experience in television broadcast operations, streaming operations, traffic, or a related media environment.
• Knowledge of broadcast and digital media workflows, including live and recorded content distribution.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities and adapt quickly in a fast-paced, live production environment.
• Excellent written and verbal communication skills with the ability to collaborate across teams and stakeholders.
• Strong problem-solving skills and the ability to troubleshoot operational issues under time-sensitive deadlines.
• Proficiency with Microsoft Office Suite, SharePoint, and other business applications.
• Ability to work independently while contributing effectively in a collaborative team environment.
• Availability to work non-traditional schedules, including early mornings, evenings, weekends, and holidays as business needs require.

Required Education
• Bachelor's degree in Broadcast Communications, Media Production, Communications, Digital Media, or a related field, or equivalent combination of education and experience.

Disclaimer

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