Marketing Operations Specialist

This is a Full Time Job

Job Summary:

About the Role & Team

In this role, you will utilize your academic knowledge of messaging channel end-to-end solutioning to enable marketer strategies. You are accountable from solution design to solution build and deployment, to understanding the impact of your solution. Your role is critical to ensuring a high-quality user experience through a rigorous quality assurance approach and intra-team peer feedback. In this role, you are central to driving user engagement improvements via relevancy tuning our messaging to discrete cohorts.

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

What You Will Do
• Engages marketers in refinement sessions to clarify strategy requirements to finalize
• Builds messaging solution and conducts self-quality assurance testing.
• Conducts peer-review quality assurance for Marketing Operations counterparts to enable a deployment ready status.
• Actively monitors solution deployment for a limited period to readily identify potential bugs to remediate or mitigate.
• Utilizes business intelligence reporting or direct analytical queries to determine the business impact of the solution, and then utilizes that insight in go-forward refinement sessions or team reporting.

Required Qualifications & Skills
• Experience in marketing operations, analytics, or equivalent applied roles
• Possessing a high bar for quality, and ability to readily spot potential bugs
• Superb writing skills to utilize for documentation, solution design and insights
• Effective communication skills with globally diverse cultures
• Curious and analytic mindset, striving to build expertise
• Ability to be on-call when business critical launches occur
• Verbal and writing proficiency in the English language
• Education in technology or business domains with an undergraduate degree with quantitative focus. Equivalent work experience is applicable.

Preferred Qualifications
• Active certifications in messaging platforms (Braze, Adobe Experience Manager)
• Understanding of messaging best practices (email, push, in-app)
• Working knowledge of SQL
• Experience working in agile teams