Senior Manager, Membership Strategy

This is a Full Time Job

About the role

We're looking for a Membership Strategy Senior Manager to help strengthen what makes Crunchyroll membership valuable: why fans join, what keeps them coming back, and how we deliver more value across our growing fan ecosystem.

Reporting to the Senior Director of Membership Strategy within our Chief Strategy Officer organization, you'll lead major strategic workstreams, evaluate membership opportunities, and turn analysis into clear recommendations that inform business decisions. You'll translate membership priorities into actionable plans and work closely with leaders across SVOD Strategy, Commerce, Games, Digital Manga, Product, Finance, and our regional markets to build alignment across the business.

Core Areas of Responsibility
• Analyze what drives fans to join and stay, assess membership value across our businesses, and develop recommendations to strengthen our offering.
• Assess membership benefits, tier differentiation, and strategic investments, including opportunities that could shape our membership business over the next five to ten years.
• Size opportunities, model financial and membership impact, evaluate tradeoffs, and recommend whether and how to test or introduce new benefits.
• Own major projects from problem definition through analysis and recommendations, developing work plans, frameworks, and processes that keep priorities moving forward.
• Partner with SVOD Strategy, Commerce, Games, Digital Manga, Finance, and regional leaders to align their strategies and plans with broader membership priorities.
• Manage cross-functional planning processes and recurring forums, ensuring membership priorities and recommendations are ready to inform business planning and budgeting cycles.
• Partner with Finance on membership economics and long-term financial models, and provide strategic inputs to Commercial Planning, which owns pricing, tiers, and promotions.
• Maintain and evolve Crunchyroll's global anime market sizing and fan segmentation frameworks, partnering with Research, Market Intelligence, and Data Analytics to identify trends and opportunities.
• Present clear, evidence-based recommendations, communicate strategic choices and tradeoffs, and build alignment across senior stakeholders.
• Lead and review the work of professionals on assigned projects, support senior leadership priorities, and help improve the Strategy team's ways of working.

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You
• 8 years of experience in strategy, including a background in management consulting, either currently or before transitioning into an in-house corporate strategy role.
• Demonstrated ability to drive the strategy and success of larger, multi-area projects where problems are not clearly defined and lack strategic direction.
• Proven ability to design and own work plans, processes, and multi-area workstreams, while guiding the work of experienced professionals.
• Background in subscription or membership businesses, including value proposition design, benefit evaluation, or tiering.
• Ability to persuade senior stakeholders across several functional areas in sensitive and complex situations.
• Exceptional analytical and communication skills, including presenting to senior and C-level stakeholders.
• Strong interpersonal skills, with a high level of emotional intelligence, empathy, and passion.
• Comfort with ambiguity and rapidly evolving strategies and priorities.
• MBA or equivalent advanced degree preferred.

#LifeAtCrunchyroll #LI-Hybrid