Office and Ticketing Coordinator

This is a Full Time Job

Description

The Ticket Services Coordinator will be responsible for maintaining the daily function of the Shepherd Stadium office space to ensure a welcoming, clean and organized environment to help with staff success and achieve fan satisfaction. This position will interact with fans, partners, sponsors and guests on a daily basis, thus the person that fulfills this position must be sociable and capable of positively interacting with a variety of constituents. This role will not only assist with office management, but it will also support a growing game day tickets operation, thus having an impact on our fan engagement. This position will work out of the Shepherd Stadium office Monday-Friday from 9AM-5PM. At times this position may be expected to or asked to support evening/night and weekend functions as need be.

Responsibilities
• Answer phone calls and email inquiries professionally and accurately.
• Assist with fulfilling ticket requests and answering related questions.
• Provide general office, administrative, and clerical support, including but not limited to: copying, filing, correspondence, meeting coordination, etc.
• Greet and assist in-person visitors.
• Reroute applicable inquiries to the proper departments.
• Keep detailed and accurate records of visitor requests and of calls received.
• Receive deliveries and/or connect delivery company with appropriate staff.
• Assist with organizing staff events and meetings as needed, which could include finding appropriate locations, coordinating with vendors, ensuring needed supplies are ready and preparing copies of agendas.
• Contribute to team efforts, foster a culture of collaboration, support, and mutual respect within the workplace.
• Other duties as required/requested.

Qualifications
• Experience in a receptionist or office manager role is preferred, but not required.
• Experience in hospitality/theatre/live entertainment/sports, a plus.
• Excellent oral and written communication.
• Friendly, professional attitude with the ability to be proactive and resourceful.
• Guest-service focused, able to kindly and confidently answer guest inquiries.
• Outstanding organizational, time-management, and multi-tasking skills.
• Intermediate to advanced computer skills, including Google Programs and other word processing/spread sheet/presentation programs.
• Ability to work in a fast-paced environment and work under pressure.
• Flexible team player that maintains cooperative working relationships with company and business contacts.
• Strong attention to detail, accuracy, and validity.
• Willingness to work evenings, weekends, holidays, as required by the events or business needs.

Time Commitment
• 9am-5pm Monday-Friday in person at 222 N Market Street, Petersburg VA
• As the season picks up, hours outside of 9am-5pm and over the weekend will be required
• During the season, evening, night and weekend hours will be required based on the game schedule, tour needs, community events, special projects, and more.