Ticket Window Sales Representative

This is a Full Time Job

Part-Time Ticket Office-Ticket Window Sales and Service

POSITION SUMMARY:

Provide seasonal support at the ticket windows in the Ticket Office during both game days and non-game days. Includes selling tickets at the windows and providing customer service.

ESSENTIAL RESPONSIBILITIES:
• Provide exceptional customer service at all times.
• Sell tickets at the windows in a quick and efficient manner for future games and day of game.
• Excellent oral communication with fans.
• Resolve fan issues – Fan Accommodation / Customer Service areas.
• Accurately balance and provide paperwork for daily sales batch and deposit.
• Assist in exchanging accessible seating and rescheduled games.
• Answer 303-ROCKIES calls when assigned.

JOB REQUIREMENTS:
• High school diploma or equivalent is required. Applicants must be at least 18 years of age.
• Previous ticketing experience and familiarity with Ticketmaster is helpful, although not required.
• Prior sales and/or customer service experience, as well as cash handling experience, is strongly preferred.
• Proficiency using computers is essential.
• Bi-lingual applicants, especially those with Spanish are encouraged to apply.
• The ability to work evenings and weekends is required.
• Required to work the 90-point minimum for the season (roughly 30 games).
• Must be friendly, enjoy working with the public and convey a professional image and demeanor.
• Excellent oral communication skills required.
• Strong ability to work well with co-workers and supervisors in a fast-paced team environment is required.
• Must be able to login into Archtics and be able to sell tickets.
• Proficiency using the Ballpark and Ticketmaster Apps. required.

WORK SCHEDULE:

GAME DAY HOURS

Monday through Sunday when home games are scheduled. The report time is two hours and 30 minutes before game time and usually lasts until as early as 1 – 1 ½ hours into the game or as late as the conclusion of the 7th inning, depending on needs and scheduling.

REGULAR (NON-GAME) HOURS

Includes all hours of business that are not considered game hours during the baseball season. Regular business hours are Monday through Friday, 10:00 a.m. to 5:00 p.m.

APPLICATION PROCESS:
• Applications will be reviewed on a rolling basis but must be received by February 13th, 2026
• The estimated time to complete the recruitment process will be by March 1st, 2026
• A note for Colorado Rockies employees:
• Please apply via the internal job board in UKG by following these prompts: MENU > MYSELF > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
• If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application.