Director of Community & Subscriber Engagement

This is a Full Time Job

Director, Community & Subscriber Engagement - CNBC

Job Description

CNBC is seeking a Community & Subscriber Engagement Director to build and lead a new forums experience on CNBC.com that deepens audience connection, strengthens subscriber loyalty, and extends CNBC's authority into interactive dialogue. These forums will function as Reddit-like rooms where subscribers can exchange ideas, ask questions, and engage directly with CNBC's well-known talent through live conversations and expert-led discussions.

This role is both strategic and operational: setting the vision, launching the platform, and guiding its evolution into a trusted destination for financial conversation. The ideal candidate is a strong manager and collaborative leader who can recruit, develop, and inspire a team while working cross-functionally with editorial, product, subscription, and talent partners.

At a time when audiences are increasingly seeking connection-not just content-and AI tools deliver fast but impersonal answers, this leader will create a community experience that stands apart through human insight, expert access, and thoughtful moderation. Success in this role will be measured not only by engagement, but by the community's impact on subscriber value, retention, and brand trust

Responsibilities
• Launch and scale CNBC's subscriber forums, including structure, guidelines, and moderation approach
• Hire, lead, and develop a community team and moderator network
• Develop engagement strategies that drive participation, loyalty, and subscriber retention
• Partner with editorial and CNBC talent to host live chats, AMAs, and expert discussions
• Monitor community health and refine strategy using engagement, safety, and retention metrics

Additional Requirements: Interested candidates must submit a resume/CV through careers.versantmedia.com to be considered. Must have unrestricted work authorization to work in the United States.

Qualifications

Required Qualifications
• Proven experience building and managing online communities at scale
• Demonstrated leadership experience hiring and leading high-performing teams
• Success fostering healthy digital dialogue and establishing trust & safety standards
• Strong understanding of community platforms (e.g., Reddit, Discord, proprietary forums)
• Excellent communication, collaboration, and conflict-resolution skills

Desired Characteristics
(Nice-to-Haves)
• Experience in media, finance, or subscription-based businesses
• Background in audience engagement or subscription growth strategy
• Experience facilitating live digital events or talent-driven audience interactions
• Familiarity with moderation tools, safety workflows, and governance models
• Passion for building trusted, inclusive, and high-value communities

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.