Backstage Coordinator

This is a Part Time Job

Backstage Experience Coordinator- Citizens Live at The Wylie

*Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply. We will host a hiring event for residents closer to the grand opening. Details will be announced as they become available.

THE JOB

Title: Coordinator – Backstage Experience/ Part-Time Seasonal

Our backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for our Artists and touring personnel, but for each other.

WHAT THIS ROLE WILL DO

Job Functions:
• The Backstage Experience Coordinator will maintain back of house hospitality expectations & backstage division-wide goals.
• Pre-Season - compiles a list of inventories i.e.: bath towels, hand towels, toiletries, any venue branded swag, table lamps, floor lamps, decor, etc. that needs to be ordered and sends to GM for approval. Launders existing towels, organizes supplies and where all supplies are kept. Makes an overview of the season schedule to come with ideas for food trucks, activities, etc. to get approval from the GM and get them booked well in advance. Reaches out to returning runners and new hires to begin season dialogue.
• Create a high-quality backstage atmosphere that is warm and welcoming to everyone.
• Ensure all areas are clean, set and warm and welcoming.
• Work with Production to coordinate with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist's and touring personnel's expectations.
• Work with Production Managers & Catering Teams to help facilitate advances.
• Where possible- wash, dry and fold laundry as well as hand and bath towels. The Backstage Experience Coordinator will check dressing rooms periodically through the day to tidy up (Or assign a porter to complete this).
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team, Production & Venue GM.
• Research best practices and collaborate with the Artist Services team & Venue GM.

to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
• Pre and post show walk through with checklist to make ready all backstage areas.
• Create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

WHAT THIS PERSON WILL BRING

Qualifications:
• Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment.
• Extreme attention to detail is needed.
• Must have strong organizational, time management and multi-tasking skills.
• Must be passionate about providing genuine hospitality to everyone backstage.
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Canva, Adobe).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
• Must be able to complete job independently and work within a team.
• Must be able to take detailed direction and corrective feedback.
• 1 years' plus of backstage/production/hospitality experience.
• 2-3 years' plus of work experience in a comparable role.
• 1-2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.