Paid Intern - Guest Experience

This is a Part Time Paid Internship

HSE is seeking a Guest Experience intern who will play an integral role in hospitality operations, delivering exceptional service to guests and help lead our staff of part-time employees. The Guest Experience Internship will provide hands-on exposure to event coordination, guest feedback analysis and overall hospitality management.

Core Values

HSE embodies the following core values:
• Integrity
• Teamwork
• Competitiveness
• Candor
• Accountability
• Resilience

Essential Duties and Responsibilities
• Assist with daily department operations and administrative tasks.
• Organize and manage ongoing Guest Experience projects.
• Learn and perform the responsibilities of each event staff role.
• Support part-time recruitment efforts and help develop process improvements and training plans to boost team member engagement.
• Collaborate with the team to create guest experience materials and presentations.
• Assist with pre-event and event day operations for all Spectrum Center events.
• Work closely with cross-functional teams to ensure a smooth and consistent guest experience.
• Participate in the full internship program, including workshops, speaker series, job shadowing, and working on an intern project.
• Perform other duties as assigned.

Required Skills, Experience, and Abilities

To be successful in this position, you should demonstrate the following competencies:
• Hospitality and Tourism, Business major or related experience preferred.
• Male collegiate basketball players must have exhausted their NCAA eligibility before participating in the HSE internship program.
• Strong ability to manage time effectively, multitask and prioritize tasks with clearly defined deadlines, goals and objectives.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Flexible and dependable team player, both within the department and across the company.
• Creative, performance-driven mindset with the ability to thrive in dynamic and evolving environments.
• Present self in a professional manner and have the ability to interact with all levels of organization and outside contacts.
• Ability to work extended hours including nights, weekends, holidays and attend company events.