Event Security Staff

This is a Part Time Job

Event Security (Part Time)

Position Overview

The Hornets Event Staff is currently looking for qualified and responsible individuals for Hornets Sports & Entertainment events. Interested candidates may apply on-line. All candidates will be subject to a background and reference check.

Essential Duties and Responsibilities
• Greet and direct all guests to their assigned seating/location
• Effectively able to read and identify credentials and tickets, with the understanding of proper access to the appropriate area
• Maintain open and smooth access routes in the concourses and throughout the seating area
• Identify and resolve issues in a timely manner
• Respond to guests' request for service and assistance
• Monitor your assigned area
• Enforce and uphold integrity of the facility and the event
• Perform routine search procedures and entrances and exits and ensure that no prohibited items enter or leave Spectrum Center.
• Ability to proactively identify and address offensive behavior
• Attend and participate in pre-event meetings
• Receive and act on complaints from guests, clients and employees according to established policies and procedures
• Enforce policies and procedures throughout the facility on a 24hr 7day a week basis
• Follow all rules and regulations as outlined in the policies and the procedures manual
• Aid in direction of orderly evacuation of building
• Monitors and maintains access control
• Other duties as assigned by Manager

Essential Guest Service Functions:
• Guest service oriented
• Respond to requests for service and assistance
• Anticipates and respond to the guests' needs in a timely manner
• Treat all guest in a kind and courteous manner
• Serve as the Arena's ambassador for the Security Department

Required Skills, Experience and Abilities

To perform the job successfully, you should demonstrate the following competencies:
• High school diploma/or equivalent
• Must be able to work a minimum of 85% of Hornets games and 75% of all other events
• Available to work evenings, weekends and holidays
• The ability to maneuver throughout the building
• The ability to stand and walk for extended periods
• The ability to bend, and lift at least 50 pounds and push 70 pounds
• The ability to work effectively at high altitudes
• Strive to maintain a safe work environment for self and others
• Must be able to pass background check
• Proficient with the internet, E-mail, and Microsoft Excel and Word
• Ability to handle multiple tasks simultaneously
• Must be able to work independently and use sound judgment

Skills and Qualifications:
• Possess excellent communication skills, oral and written
• Ability to handle multiple tasks simultaneously
• Guest services and Security experience preferably, however, not mandatory
• Must be very flexible with the ability to adapt to different situations

Adaptability:
• Adapts to changes in the work environment
• Ability to work in inclement weather conditions (within reason)

Communication Skills:
• Asks key questions to obtain information
• Speaks clearly, listens and gets clarification
• Communicates changes effectively
• Demonstrates accuracy and thoroughness
• Writes clearly and informatively

Professionalism:
• Demonstrates neat and professional appearance at all times
• Follows instructions, responds to management directions
• Treats people with respect

Safety and Security
• Observes safety and security procedures
• Reports potentially unsafe conditions
• Proactively enforces security policies for building

Work Ethic
• Reports to work on time
• Arrives at meetings and appointments on time
• Uses time effectively

Equal Opportunity Employer