Senior Travel Manager, Client Services & Program Support

This is a Full Time Job

Job Description

The Role

The Travel Manager, Client Services & Program Support serves as a senior travel subject matter expert responsible for delivering elevated support across complex, high-touch travel scenarios while helping optimize travel operations, traveler experience, and meetings/event-related travel coordination.

This role is not a traditional travel agent position; rather, it functions as an internal strategic travel operator and escalation point that bridges white-glove traveler support, vendor/agency partnership management, and travel program execution. The ideal candidate brings deep entertainment or high-touch corporate travel experience, understands the nuances of servicing demanding travelers and assistants, and can navigate complex travel situations with exceptional judgment and service orientation.

Key Responsibilities

White-Glove Travel Support/Escalation
• Serve as a senior escalation point for complex, high-touch, VIP, and sensitive travel scenarios
• Partner with travelers, assistants, and internal stakeholders to support challenging itineraries and service recoveries
• Leverage vendor and industry relationships to drive exceptional traveler outcomes and service resolution
• Provide consultative guidance on travel options, logistics, and traveler experience enhancements

Program & Operational Support
• Support optimization of travel booking processes and traveler workflows across the organization
• Partner with Travel Operations leadership on policy implementation and operational enhancements
• Help drive traveler adoption of preferred tools, processes, and booking behavior
• Support travel communications, training, and change management initiatives

Meetings/Events/Group Travel
• Lead coordination of travel logistics related to meetings, off-sites, and group travel initiatives
• Partner with Meetings & Events, Procurement, and business stakeholders to support seamless execution
• Advise on travel strategy and logistics for high-profile internal and external events

Vendor/Technology Partnership
• Act as key liaison with travel agency/TMC and booking platform partners
• Identify service gaps and operational improvement opportunities within booking and servicing channels
• Support testing and rollout of travel tool enhancements and traveler-facing platform updates

Requirements
• 5-7 years of travel industry experience, preferably within entertainment, executive/VIP travel, or high-touch corporate travel
• Prior travel agent, advisor, TMC, or agency experience strongly preferred
• Deep understanding of complex domestic and international travel logistics
• Experience supporting demanding clients/executives in fast-paced, service-oriented environments
• Experience supporting meetings/events or group travel logistics preferred
• Strong working knowledge of travel booking platforms and servicing workflows
• Exceptional judgment, composure, and customer service orientation
• Strong relationship management and vendor partnership skills

Location
• This role is based in our Los Angeles office.