Senior Manager, Account Business Operations

This is a Full Time Job

The Role

We are seeking a Senior Manager, Account Business Operations to lead project management and operational excellence across key accounts. This role will act as the strategic and operational backbone for account leadership, providing governance, oversight, and process rigor to ensure projects and initiatives are executed efficiently, on time, and with the highest quality. The Senior Manager will partner with senior account leaders, oversee cross-functional teams, and drive alignment across clients, internal stakeholders, and international operations. This is a highly visible, strategic role combining project management, operational leadership, and business partnering to help scale complex account operations.

Responsibilities:

Operational Leadership & Process Management
• Establish and manage project management frameworks, including client/project tracking, reporting, risk management, and issue resolution across multiple accounts.
• Partner with the Business Operations team to implement and oversee rhythms of business and standard operating procedures to drive consistency, efficiency, and operational excellence.
• Partner with account leadership to support the development of KPIs, monitor performance metrics, and ensure projects are delivered on time, on budget, and meet quality standards.
• Manage LOEs (Levels of Effort), SOWs (Statements of Work), and contracts, coordinating with clients and internal stakeholders.
• Act as the liaison with client business leads and Procurement, ensuring alignment on scope, deliverables, and compliance.
• Maintain resource planning tools and bandwidth trackers to optimize staffing across key account teams.
• Partner with account leadership and internal Finance team on forecasting, budget management, billing, and reporting

Strategic Partnership to Leadership
• Serve as a trusted advisor and operational partner to account management leadership, enabling effective decision-making and driving strategic initiatives.
• Support preparation of client-facing executive-level reporting, client reviews, all-hands presentations, and other leadership materials.
• Support identifying potential risks, dependencies, and bottlenecks across projects; proactively recommend solutions to maintain smooth operations.

People & Culture
• Partner with the Business Operations team and account leadership to lead account management/client-specific onboarding, training, and team professional development needs for account team.
• Foster a high-performance, collaborative, and inclusive culture across account and function teams.

Client & Business Support
• Ensure operational consistency and project governance in managing high-profile/key client accounts.
• Support cross-functional strategic initiatives and new business opportunities requiring project coordination and execution oversight.
• Partner with business operations teams on staffing, facilities, legal, and HR alignment for account operations.

Qualifications:
• 8–10+ years in project management, operations, marketing chief of staff, or senior account management (agency or client-side).
• Proven experience in managing complex, multi-account projects, with strong governance, reporting, and process management skills.
• Expertise in LOEs/SOWs, budget management, resource planning, and procurement coordination.
• Exceptional organizational, problem-solving, and communication skills.
• Strong business acumen and experience leading cross-functional teams in fast-paced, high-growth environments.
• Experience working within the technology, digital media, or social media industry is a plus
• PMP or PgMP highly desired.

Location

This is a hybrid role, based in our New York office.