Global Travel Operations Manager

This is a Full Time Job

The Role

Responsibilities
• Assist domestic travelers with online travel booking tool implementation, administration, troubleshooting, and training globally
• Provide back-up support to the international travel lead by approving trip proposals, managing out-of-policy travel requests, and handling accounting/T&E questions for travelers
• Maintain local & regional relationships with CAA preferred suppliers and actively pursue savings and cost reduction opportunities
• Be the subject matter expert with regard to CAA's T&E policies and partner with travel leadership to discern what constitutes a reasonable out-of-policy travel request
• Partner with Travel leadership to establish efficient workflows to achieve and maintain operational excellence
• Assist with the monitoring of non-refundable ticket and credits inventory to ensure all tickets on file are exchanged in a timely manner
• Document all Travel Department savings from various sources (TripActions, vendors, non-refundable reuse, agent-assisted bookings, and meetings and events)
• Manage travel related to small meetings and events; must have strong knowledge of hotel room block, contract cancellation, and attrition clauses, as well as basic legal protections for CAA
• Document all meetings and events booked within the Travel Department or outside, while creating and maintaining an annual calendar to better manage future booking needs
• Maintain notes for all travel meetings
• Assist travel leadership with approving and monitoring all vendor-related funds and document any perks or offerings given to CAA travelers as soft savings
• Partner with travel leadership and CAA Security on duty of care, reporting (ad-hoc or ongoing)
• Assist travel leadership with all travel and vendor-related meetings, events (Travel Fair), and overall vendor relations

Requirements
• 5+ years of corporate travel experience at a global company, preferably entertainment/production and high-touch travel program experience required
• Ability to work well under pressure; meet tight deadlines; manage multiple projects and expectations; and maintain a sharp focus while managing competing priorities
• Attention to detail, strong organization, and problem-solving skills are a must
• Experience in handling hotel group contracts that include knowledge of cancellation and attrition clauses and basic corporate legal protections
• Strong knowledge of online book tools and the ability to do website administration
• Ability to show technical expertise in all related categories, as well as regional markets
• Strong leadership skills and confidence to manage the department in the absence of a manager
• Must have the ability to review and comprehend travel reporting
• Able to function effectively as part of a loosely coupled but highly aligned team
• Flexible, with the ability to pivot and adjust to the needs of the department
• Excels in internal customer service
• Able to anticipate potential problems and know when to ask for assistance and escalate issues when needed
• Aware that the world of travel is not a 9-to-5 job, and be prepared to do what it takes to complete tasks and get the job done
• Creative and out-of-the-box thinking is required, as well as a 'yes' attitude for our employees and clients

Location
• This role is based in our Los Angeles office.