AI & Innovation Business Operations Analyst

This is a Full Time Job

Job Description

Who We Are

The Department

The Role

The Business Operations Analyst, AI & Innovation supports the CAA Brand Consulting team, splitting time between hands-on support for the group's AI applications and workflow implementation work and the operational rhythm that keeps the broader Business Operations function running. This role helps test, document, and maintain the agentic workflows and tools the team ships, while also owning usage tracking, reporting, vendor administration, and other operational support that lets senior team members focus on higher-level decisions. The ideal candidate is organized, detail-oriented, and has a working knowledge of AI tools, and is comfortable moving between hands-on workflow support and day-to-day business operations.

Essential Functions:

AI Workflow & Tools Support:
• Test, document, and maintain agentic workflows and tooling on approved enterprise AI platforms; partner with cross-functional teams to engineer, standardize, and refine prompt patterns and templates.
• Oversee and scale the team's shared AI component library, establishing reusable architectural frameworks to accelerate build cycles and ensure consistency across new workflows.
• Facilitate the integration and deployment of proprietary AI systems and internal tooling to support account and functional teams across the organization
• Track and analyze live workflow metrics to identify performance drift, technical issues, or usage decline, proactively mitigating risks to safeguard end-user experience.
• Coordinate with Insights & Analytics, Strategy, and other functional teams to support the rollout and integration of AI applications across the business unit.

Operations & Reporting:
• Manage usage and spend tracking dashboards and help assemble the monthly reporting cadence to Finance.
• Oversee vendor portal administration, managing provisioning workflows, role-based access tiers, and platform compliance across functional teams.
• Manage the intake process for new workflow requests, feeding the use case inventory, and quarterly build slate.
• Drive daily operational continuity across the Business Operations function, coordinating departmental workflows, cross-functional stakeholder communication, and meeting enablement to optimize team capacity.

Requirements:
• Bachelor's degree in Marketing, Business, Communications, or similar discipline.
• 2-3 years of relevant experience as an analyst, coordinator, or product-support role
• Working knowledge of AI tools, with a product-management mindset; comfortable gathering requirements, prioritizing intake, and coordinating across stakeholders.
• Strong organizational skills; able to hold several threads at once without letting any slip.
• Proficient in Microsoft Office (Word, Excel, Outlook), with strong PowerPoint skills.
• Exceptional attention to detail and ability to manage multiple deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Team-oriented and comfortable working cross-functionally.

Preferred Skills
• Agency experience, ideally within sports & entertainment
• MBA or other advanced degree in operations or a related field, a plus.
• Familiarity with tracking and maintaining budgets and financial concepts.
• Familiarity with AI platforms such as Claude, ChatGPT, Gemini, Copilot, Perplexity, Lovable, Cursor, or similar.

Location

This role will be hybrid, located in our New York office. The Brand Consulting department offers a flexible work schedule and requires a minimum of three days per week on-site.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.