Customer Service Representative-Film & TV

This is a Full Time Job

We are seeking a dynamic Customer Service Representative who enjoys a variety of tasks and responsibilities and is eager to learn new skills. Team members will learn all aspects of the services we provide in order to assist our clients. The right candidate has a passion for customer service and a working knowledge of the film/tv industry. They will contribute creatively and share their perspective for improving customer service and user interface. All team members are currently working remotely until it is safe to return to the office. We are seeking to add team members who are based in California.

RESPONSIBILITIES

Customer support for Actors, Talent Representatives, Casting Directors and Filmmakers
Email, phone, and chat support
Liaison with Casting regarding their projects
Proofread, write and copy edit
Outreach, seminars and demos: train new users and participate in educational seminars and events
Provide technical support and instruction on how to navigate our site and services (one-on-one and to larger groups)
Work with our other offices to provide a cohesive customer support experience
Stay up-to-date on new product features, and site improvements

REQUIRED

Excellent Customer Service skills with a genuine interest in helping people
Exceptional grammar, copy editing, and communication skills
Broad experience with both Windows and MAC OS
Experience with Word, Google Docs, Slack
Familiarity with Webex, Chatlio, Freshdesk, Zendesk or similar
Detail oriented and take great pride in attention to detail
Professional with customers and co-workers
Reliable, responsible, conscientious and trustworthy
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions
Follow communication procedures, guidelines and policies

IDEALLY

Dynamic, creative, enthusiastic and driven
Experience in and passionate about the film and television industry (Casting,
Filmmaker, Writer or similar industry experience)

Work as easily independently as you can with a team
Self-motivated and able to work productively from your home environment
Ability to think critically and find solutions to unique challenges
Ability to handle multiple tasks efficiently and accurately
Strong phone contact handling skills and active listening
Work calmly, precisely and efficiently during high stress/busy times
Positive outlook, approach and attitude
Excellent people skills and are comfortable with public speaking (in groups and one-on-one) and speaking in front of an online audience
Enjoy learning new skills
Adaptable and not intimidated by an ever changing landscape
Technical background (graphic design, Adobe Creative Cloud, IT, photo/video editing etc) are a plus.
Application Requirements