Event Assistant

This is a Part Time Job

Event Assistant (Part-Time)

DEPARTMENT OVERVIEW:

POSITION OVERVIEW:

An Event Assistant provides support with on-site event execution/supervision. In this role, you will develop a broad and comprehensive view of the private event and public ticketed event business at Fenway Park. This guest-facing position requires strong service skills, attention to detail, and a friendly, outgoing demeanor.

RESPONSIBILITIES:
• On-site event support and supervision including overseeing event space preparation, greeting clients and vendors, load-in/setup, event execution, event close/load-out, as well as liaison with all operating departments.
• Provide on-site support to Event Managers by coordinating the execution of all event logistics and timelines.
• Maintain strong relationships with clients and onsite personnel and ensure that event specifications are communicated and executed for a successful experience for the event planner and attendees.
• Regular checks with onsite operating departments for updates on overall operations, and general feedback.
• Ability to support multiple events at once, serving as the primary liaison to clients and ballpark operations personnel.
• Track, investigate, and resolve all client feedback to provide recommended improvements.
• Solicit and summarize written post-event details to the Evergreen Fenway Team.
• Participate in site visits, pre-event planning calls, and event coordination meetings, as necessary.
• Provide in-office administrative support to Event Operations and Sales staff to help streamline planning and execution processes.
• Provide administrative support for all department projects.

CHARACTERISTICS/QUALIFICATIONS:
• Prior experience working with a high level of intensity and focus on commitment to meeting and exceeding customers' expectations.
• Excellent interpersonal, verbal, and written communication skills and the ability to work well across departments, with clients and with business partners.
• Strong organizational and problem-solving skills with the ability to interact professionally with individuals inside and outside the company.
• Works well and stays calm and gracious under pressure while multi-tasking.
• High degree of professionalism in appearance and conduct.
• Ability to work evenings, weekends, and holidays, specifically during the Spring/Summer.
• Prior customer service work experience within fast-paced, high-energy work environments preferred.
• Proficiency and experience working with Microsoft Office, Microsoft Excel, and experience with Tripleseat are preferred.