Box Office Associate

This is a Part Time Job

Responsibilities:

- Guest Relations; maintain superior customer service and act as a brand ambassador for BergenPAC
- Answer phones with prompt and courteous attitude
- Ticket Sales
o Use of TMwin 99 to process ticket sales over the phone or in person.
o Use of Archtics to process ticket sales over the phone or in person.
o Cash handling and management a cash drawer of $100.00
o Settling a balanced cash drawer and ensure cash sales prove to your cash card at the end of your shift.
o Guarantee tickets are provided to patron via their preferred method of Mail, Will-Call, E-Mail, or SMS.
- Will-Call
o Retrieving patron's tickets in the ticketing window before performance date/time.
- Work Box Office window during performances
o Distribution of tickets that are held in Will Call (see above)
o Selling of tickets to patrons (see above)
o Printing of patron's tickets that were purchased tickets through Ticketmaster directly.
o Reprinting Tickets as needed.
- Process opening and closing paperwork
- Any other responsibilities as assigned by the Box Office Managers.

Required:
- Flexible hours - many hours for this position will be night and weekends.
- Basic Excel/Word knowledge

Preferred:
- Strong Computer/Technical skills
- Previous knowledge of Ticketmaster/Archtics Programs
- Previous Ticketing experience.