IT Helpdesk Technician

This is a Full Time Job

Hiring Organization : Banijay Americas
Temporary IT Helpdesk Technician (Level 1 / Level 2)

Job Purpose:

This role is focused on hands-on end-user support and day-to-day IT operations in an onsite environment. The position is a short-term contract engagement (3–4 months).

Essential Responsibilities
• Provide onsite Level 1 and Level 2 support for end-user technology issues
• Troubleshoot and resolve issues across:
• macOS and Windows endpoints
• Mobile devices (iOS/Android)
• Peripherals (printers, docking stations, AV/conference rooms)
• Deliver walk-up and desk-side support for onsite employees
• Manage and update tickets in Autotask, ensuring:
• Timely response and resolution
• Clear documentation of issues and actions taken
• Support new hire onboarding and employee changes, including:
• Device setup and deployment
• Coordination with account provisioning processes
• Install and configure:
• Laptops/desktops
• Monitors and peripherals
• Basic AV and conferencing equipment
• Perform basic administrative tasks (as directed), including:
• Microsoft 365 / Entra ID user support
• Escalate complex or recurring issues to senior IT staff
• Maintain a high level of customer service and professionalism in all interactions

Skills & Qualifications
• 3+ years of hands-on IT support experience (L1/L2 helpdesk or equivalent)
• Strong troubleshooting skills across:
• macOS and Windows environments
• Experience supporting:
• Microsoft 365 (Outlook, Teams, OneDrive)
• Endpoint hardware and peripherals
• Experience working in a ticketing system (Autotask or similar)
• Ability to operate independently in a fast-paced, onsite environment
• Strong communication skills with non-technical users
• Comfortable handling walk-up and ad hoc support requests

Preferred Qualifications
• Experience in mixed Mac/PC environments
• Familiarity with:
• Active Directory / Entra ID
• Device management tools (Group Policy, Addigy, or similar)
• Experience supporting:
• Conference room / AV setups
• Prior contract or temporary IT support experience

Work Environment & Expectations:
• Working hours are Monday–Friday, 9:00 AM–6:00 PM
• This role is primarily onsite, though remote work may be permitted on select days (typically Fridays) depending on business needs and onsite support requirements
• This is a hands-on support role focused on day-to-day IT operations and end-user support

Eligibility Requirements:
• Interested candidates must submit a resume/CV to be considered.
• Must be willing to submit to a background investigation.
• Must have unrestricted work authorization to work in the United States.
• Must be 18 years or older.