Operational Systems Support Technician

This is a Full Time Job

Job Title: Operations Systems Support Technican

Department: Corporate Information Technology

Reporting To: Manager, Operational Systems

Employment Type: Full Time

Location: Remote

Overview:

Audacy is seeking a talented and solutions-oriented Operational Systems Support Technician to join our operational systems team. This role is responsible for providing technical support for the critical systems responsible for digital audio playout, automation, content management, scheduling, and studio systems. You’ll join a team of like-minded support professionals. This is a remote position, so being as self-sufficient and proactive as possible is key to being successful in this role.

Responsibilities

What You'll Do:
• Manage the helpdesk, providing immediate support for broadcast playout, scheduling, and other integrated systems across markets for content and technical operations.
• Function as a subject matter expert in all things related to digital audio playout, automation, and cross-market functionality.
• Collaborate with in-market technical and content teams and Audacy’s network operations center, and systems vendors to troubleshoot and rapidly resolve product-impacting issues.
• Proactively review and mitigate product-impacting issues.
• Execute software upgrades for markets as needed.
• Set up and expand integrated systems in markets.
• Provide training to markets for new staff and new functionality.
• Deliver 24/7 on-call rotational support of playout applications and infrastructure.

Qualifications

More About You:

Required:
• Naturally driven with a positive attitude and desire to learn the broadcast industry.
• Bachelor’s or Associate's Degree in Computer Science, IT, Engineering, or related field (or equivalent work experience).
• Hands-on experience working in a production/on-air environment, handling audio consoles, automation systems like WideOrbit is strongly preferred.
• Standard Automation Support credentials include Beyond Trust (WO Automation Admins), ZenDesk Agent, Zoom, Gmail, and GSelector.
• Basic knowledge of computers and IT systems is a must, including proficiency with Google, (GMail, Doc’s Sheets, Slides).
• The ability to multitask in a multiple-project environment.
• Availability to work various hours / days, including some weekends and holidays.
• Good communication skills.

Important Notes:

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.