Social Media Moderator

This is a Full Time Job

Angel Studios Social Media Content Moderators role is to monitor online presence, and interact with social media comments and feedback.

Expectations at Angel Studios:
• Amplify light in every action.
• As the owner of your outcomes, you are empowered to break down silos and coordinate with any and all people you need in order to reach your goals.
• You are ultimately responsible for achieving the outcomes while also using resources wisely - whether that be money, people, or time.
• Know your customer - it might be our viewers, investors, creators, or internal Angel Teams. Ensure you understand your customer and are providing what THEY need and not just what you want to build.
• Give consistent and timely candid feedback with compassion - your team members need to know where they stand at all times. If you find yourself doubting a team member, address it swiftly with actionable feedback.

Essential Functions:
• Moderate comments across multiple brands; replying in the brand voice with salient information that will encourage engagement
• Quickly incorporate feedback and iterate to meet Angel Standards for each Brand
• Review user content to identify concerns.
• Identify areas where the marketing team can improve messaging and content.
• Moderating and applying a predetermined set of guidelines.
• Determine if comments and feedback are appropriate.
• Successful prevention of offensive content.
• Must attend and contribute to regularly scheduled staff meetings.
• Proficiency in speaking, reading and writing in the English language required. Additional language proficiency is a plus.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Competencies:
• Must collaborate well with others and keep a positive attitude
• Needs to have a solid understanding of social media platforms.
• An exceptional listener with excellent written and verbal communication skills.
• Proficiency with Microsoft Office and Google Workspace.
• Detail-oriented perspective and able to pick up on overlooked details.
• Organization and time management.
• Able to maintain confidentiality of information.
• Must be able to manage multiple assignments, set priorities, and adapt to changing conditions.
• Resourceful and able to problem-solve and manage tasks with ambiguity.
• Can take feedback to tasks and assignments positively and create better solutions.
• Ability to quickly learn new skills and learn how to use new programs.
• Must participate in setting and achieving regularly scheduled and outlined objectives.
• Ability to take individual ownership, execute with high energy, share context, insist on candor with positive intent.

Preferred Education and Experience
• High School Diploma or equivalent
• 6 months experience running social media on behalf of a company

Work environment - When in the main office, expect a comfortable, air-conditioned work environment. Team members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy.

Physical demands - Must be able to either stand or sit at a desk for long periods of time.

Position type and expected hours of work - Regular full-time, 40 hours per week.

Travel required - Significant out-of-state travel not anticipated.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.