Member and Audience Services Representative

This is a Full Time Job

Position Summary:

Work Location: Hybrid, St. Paul, MN

Application Process: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Application Deadline: Wednesday, February 18, 2026. There is a preferred candidate identified for this position.

Position Responsibilities:
• Help customers troubleshoot network, Mobile, and internet connectivity issues in relation to accessing APMG’s content with a basic understanding of broadcast transmission and reception issues.
• Assist listeners with questions on accessing media content using smart speaker platforms (including, but not limited to Google Home, Apple Home Pod, and Amazon Alexa).
• Interact and serve as a primary contact with members to provide excellent customer service to ensure the accurate and timely resolution of all communication (phone, email, web, social media, live chat, post mail and walk-in).
• Encourage and offer assistance on how to become a member to those who call or email who are not members and encourage and offer assistance on how to upgrade sustaining memberships for existing members.
• Utilize Salesforce-based case management system, and work with MPR / APM staff, to research and resolve a wide variety of member / audience inquiries.
• Use the membership database to answer questions relating to membership and to upgrade member information (addresses, phone numbers, email addresses, etc).
• Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.
• Other duties as assigned.

Working as part of the Member and Audience Services team, this person may perform one or more of the following additional tasks:
• Support Audience Development Teams
• Assist with member surveys and input/feedback
• Prepare weekly reports on listener feedback for program directors
• Assist Membership with special events or programs
• Interact with Volunteers

Required Education and Experience
• HS Degree or equivalent experience
• Two plus years of experience in work relating to the duties of the position

Required Skills, Knowledge and Abilities:
• Working knowledge of all Microsoft Office applications.
• Must be knowledgeable with search functions for website research.
• Possess a service-oriented attitude; ability to work with customers and members in a respectful manner and contribute to member retention.
• Problem solving abilities, trouble-shooting skills and ability to address challenging audience members in a professional manner.
• Ability to follow directions in order to accomplish tasks in a timely manner.
• Well-developed collaboration skills to work with cross-functional teams.
• Strong organizational skills and an eye for detail.
• Excellent verbal and written communication skills.
• Ability to manage instant answer situations, adjust to changing priorities and duties, and maintain a high level of confidentiality.
• Ability to help customers troubleshoot network, telephone, and internet connectivity issues in relation to accessing APMG’s content.
• Ability to help listeners use smart speaker platforms (including, but not limited to Google Home, Apple Home Pod, and Amazon Alexa) to access media content.
• Basic understanding of broadcast transmission and reception issues.
• Ability to learn and manage third party and internal CRM and customer management platforms including Salesforce, Enterprise, and Springboard.
• Willingness to follow PCI compliance requirements.
• Self-motivated and a self-starter.
• Experience using Android, Windows, and iOS platforms to access APMG content and media.
• Familiarity with multi-media streaming platforms.

Preferred Skills and Experience:
• Comfort with MPR as a listener and/or member
• Interest and ability to learn about all MPR programming and membership options
• Friendly and professional

Reporting To This Position: None

Physical Demands and Working Conditions:
• Must be able to perform the essential duties of the position with or without reasonable accommodation
• Ability to manage some work outside of standard office hours as needed
• Physical Demands:
• Required to move about in an office environment and sit for extended periods of time
• Required to move about in the community
• Frequent use of hands for data entry/keystrokes and simple grasping
• Working Conditions:
• Moderate noise level