Senior Manager, Business Operations

This is a Full Time Job

Business Operations Leader, Amazon Music

The Sr Manager of Business Operations for Amazon Music serves as the Music General Manager's (GM) organizational backbone, owning the operating cadence [weekly/monthly/quarterly business reviews (WBR/MBR/QBR), critical priority reviews (CPRs), data & priorities review (D&P)], annual and long-range planning cycles (OP1/OP2, 3YF) for the business, along with goal-setting mechanisms and year-round progress reviews. You will lead the centralized Program Management Office (PMO), a lean team that drives cross-organizational execution through shared standards, operational clarity, and relentless simplification.

The role bridges all business functions and key partners to diagnose execution velocity and productivity gaps. You own the operating model that translates strategy into delivery, aligning people, priorities, and information to drive measurable outcomes. You sit at the intersection of strategy and operations - converting leadership intent into organizational action while surfacing ground-level insights that sharpen strategic decisions.

Key job responsibilities
Strategic Integration
• Define and maintain the priority framework, ensuring organizational resources align to the highest-impact work
• Own the end-to-end planning process for Music - define framing, timelines, and workback plans aligned to Amazon cadences; drive teams to deliver inputs that roll into a unified plan
• Match mechanisms to priority criticality, concentrating leadership time where it matters most
• Surface misalignment between stated priorities and actual resource allocation; propose corrections
• Serve as the integrating layer across PMO partner functions, ensuring top-down priorities, updates, and reporting needs are woven seamlessly into the Amazon Music operating rhythm
Operating Model Ownership
• Design and maintain the organizational operating rhythm (business reviews, planning cycles, leadership forums) that keeps the organization synchronized
• Build mechanisms to surface problems early, escalate appropriately, and resolve efficiently
• Own the information architecture that gives leadership clear, timely visibility into execution - what gets reported, how, and to whom
• Continuously inspect and improve the operating model based on organizational feedback and observed friction
• Balance standardization with localized agility, recognizing that not all teams operate identically
Execution Velocity
• Identify and remove systemic bottlenecks that slow decision-making or delivery across organizational boundaries
• Ensure cross-functional dependencies are visible, tracked, and resolved before they become blockers
• Drive accountability for commitments made in planning forums through consistent follow-through mechanisms

Qualifications
• 7 years of team management experience
• 7 years of cross functional project delivery experience, or a MBA and 5 years of cross functional project delivery experience
• Experience managing, analyzing and communicating results to senior leadership
• Experience owning program strategy and end to end delivery
• Experience using data and metrics to drive improvements
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining and executing program requirements
• Experience managing teams of 6 or more