Ticket Operations Coordinator

This is a Full Time Job

Premium Ticketing Coordinator (Crypto.com Arena)

Job Summary:

The Premium Ticket Coordinator will provide clerical, administrative, and ''Day of Game'' support for the Ticket Operations department under the general direction of Ticket Operations management.

Essential Functions:
• Process tasks and ticket orders using ticketing software. Coordinate and execute all ticket mailings and will call printing.
• Process payments and manage payment plans for contracted, event suite and Hyde Lounge clientele.
• Work game day operations for home games and special events. Troubleshoot any issues that may arise and fulfill last minute ticket requests.
• Prepare deposit reports and other reports as requested.
• Update and maintain the collections, payment plan and guest pass grids.
• Assist in building Crypto.com Arena offers for the Event Suite Sales team.
• Identify and suggest processing efficiencies for sales and ticket operations.

Required Qualifications
• High School Diploma or its equivalency (BA/BS Degree Preferred).
• 2-4 years of related work experience, with at least one year experience utilizing ticketing software.
• Highly organized, resourceful, detailed-oriented, quick learner.
• Ability to work under pressure of a fast-paced operation and under time constraints.
• Ability to handle large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently.
• Ability to prioritize workload and solve problems quickly and react to difficult situations appropriately.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to interact and communicate effectively and in a professional, diplomatic and mature manner not only with clients and guests, but with co-workers within the organization.
• Excellent guest and client service capabilities.
• Ability to access and input information using a moderately complex computer system.
• Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems.
• Must be able to work evenings, weekends and holidays, as needed.
• Background in Sports/Entertainment/Hospitality industry preferred.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.