Intern - Ticket Sales
youbloom
Los Angeles, CAThis was removed by the employer on 1/24/2020 9:59:00 PM PST
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Part Time Unpaid Internship
THE ROLE
The youbloom Ticket Sales Department is in search of a highly motivated, organized and enthusiastic individual. As an intern, you would be involved in ticket sales for youbloomConnect live music shows.
JOB PURPOSE
The YB Ticket Sales intern reports to and works under the direction of Operations. The candidate will implement, perform and maintain exceptional ticketing and registration services and continue to build strong customer satisfaction for youbloomConnect customers. The candidate must have demonstrated technical and user experience with ticketing and/or registration software, and comprehensive day-to-day box office event and management expertise. To be successful in this position, the ideal candidate must be team-oriented, have strong time management, organizational, communication, conflict resolution and leadership skills. The candidate must always exhibit a helpful attitude when dealing with artists, promoters, venues and customers and be able to accept and respond positively to direction.
RESPONSIBILITIES
Create, maintain, and update ticketing and registration webpages.
Manage the youbloom ticketing and point of sale system and other ticketing/registration software platforms and equipment.
Provide technical support and promptly resolve software, network and equipment challenges with assistance from software vendors and university IT staff.
Responsible for bookkeeping and timely submission and payment of invoices for various vendors and clients, ensuring best practices of accounting, reconciliation, sales tracking and reporting are implemented, resulting in quality customer service and timely completion of tasks.
Handle the highest level of escalated and unresolved customer inquiries and issues, including payment issues and chargebacks.
Work closely with others in department to identify and correct problems and make recommendations to pre-empt or mitigate problems that may arise.
Manage correspondence and interactions with customers and clients via phone, email and online chat.
Knowledge of wide array of music genres and corresponding demographics
HOURS
This position requires at least 10 -15 dedicated hours per week. We are flexible and will work with your class schedule. Applicants must possess authorization for work within the U.S. and be eligible to receive accredited educational course credit