Support Technician
WWE
Stamford, CTThis was removed by the employer on 12/3/2020 7:20:00 AM PST
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Full Time Job
WWE has an exciting opportunity for a full time Support Technician to join the Corporate Technology team based in Stamford, CT. The primary role of the Support Technician is to provide level-1 and level-2 support for the WWE Technology environment. This includes the administration and support of both hardware and software as it relates to Corporate Technology, maintaining and managing client/server applications and desktop-based operating systems deployed within the company.
Due to the COVID-19 pandemic this role is primarily remote, however may have some onsite job duties as required.
Key Responsibilities:
• Provide Help Desk level-1 and level-2 support for WWE workstations, laptops, printers, peripherals, and other computer-related devices
• Coordinate with level-3 support and business application departments, assisting the System Administrators to ensure systems availability
• Participate in managing support calls to the Help Desk via phone, e-mail, self-service, and walk-up, ensuring courteous, timely, and effective resolution of end user issues
• Provide hands-on support for the Desktop/LAN environment
• Participate in monitoring and maintaining system key process improvements
• Manage user account and Active Directory database integrity
• Video conferencing hardware and software support
• Troubleshoot and resolve system hardware and software incidents
• Participate in moves, adds, and changes as they relate to the WWE technology environment
• Follow established policies, procedures, and technology standards
• Maintain and manage loaner policies for computer, peripherals, and presentation equipment
• Image and deploy standard WWE-managed computers
• Occasional local travel and occasional on-call escalation support
• Other related tasks as required
Qualifications:
• College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
• A+ and/or Network+ industry certification
• Microsoft Certification - MCP or MCSA a plus
• Apple Certification - ACMT a plus
• Experience with Microsoft Windows and PC Hardware
• Experience with Mac OS and Apple products
• Specific knowledge of Microsoft Office Products and client applications
• Experience supporting iPhone/iPad devices within a Microsoft Exchange Environment
• Hands-on hardware and software troubleshooting experience
• Strong written and verbal communication and interpersonal skills
• Able to present technical ideas in professional and user-friendly language
• Able to effectively prioritize tasks in a high-pressure environment
• Strong customer service orientation
• Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
• Experience with Cloud storage and collaboration applications (G-Suite, Box, etc.) a plus
• Experience with Single Sign-On platforms and Two-Factor Authentication a plus
• Experience with ServiceNow and/or another ticketing system
• Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teamsl, etc.) a plus.
• Experience with Windows Imaging solutions a plus
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