Community Manager

This is a Full Time Job

JOB VACANCY

Community Manager - West Coast (US)

About WMA
WMA exists to create impactful results for its partners across the digital space. We connect brands, artists and audiences through the convergence of digital media, from music and entertainment, to lifestyle and technology. The WMA network is highly experienced and extends globally, with bases in London, New York, LA, Nashville and Melbourne, to provide a fully integrated digital service. By building strong relationships and original engagements we work to create something truly memorable for our clients.

Clients include Prime Video, Universal Music, Sony Music, Polydor Records, Warner Music, Disney, Amazon, Netflix and more

The Role
WMA is looking for a Community Manager to join our Social team, and help manage and grow our client channels in the music and entertainment space.
The individual will have mid-weight/senior community management client-facing experience and is expected to be driven, motivated and passionate with proven experience in community management across various social platforms (Twitch, TikTok, Twitter, YouTube, Instagram, Facebook, Discord, Reddit, 4Chan). The position is charged with working with the Social and Partnership teams to achieve success; in delivering engaging moderation and support for WMA clients, which will include talent, brands and other entertainment businesses.

KEY RESPONSIBILITIES
Define, maintain, and execute client's community management strategy, using data driven, analytic and research to create impact.
Monitor, initiate and participate in online conversations relating to the client/brand, encouraging debate in our online forums.
Respond to the community's questions and comments quickly, and professionally within Tone of Voice.
Develop and document the voice of the brand on platforms.
Drive innovative ways to engage with communities across various channels.
Create engaging in-app content and publish across social media channels.
Build relationships with streamers, bloggers and influencers active within the sector.
You'll be a brand ambassador without acting as a corporate spokesperson.
Attract existing customers and new members to join the community and actively contribute to the discussion.
Day to day channel maintenance and management, ensuring the channel is being optimised.
Reporting: Provide relevant and timely reports and insights post stream, WoW and MoM.
Conduct surveys to gauge community member interest in current content and discussions.
Multiple interactions with the community in the music space. Including chat participation in other creators channels
Recommendations on appropriate channels for hosting and raiding
Recommendations on channel creative, formats and content.
Developing relationships with existing content creators in the music space
Management of the Discord server. This includes chat engagement with other discord member:
Moderation of Discord content
Management of any Discord volunteer moderators
Promotion of client channels in the Discord
Escalate problems as necessary
During live streams the Community Manager would be responsible for the following:
Input the stream title, notification copy, and select the appropriate categories / subcategories.
Chat moderation and Polls.
Un-publishing content post stream or when the VOD window expires
Manage reruns (this could include weekends)
Un-publishing content post stream or when the VOD window expires
Research and advise on new platform features.

SKILLSET
Great communicator
Chat moderation
Able to plan out, develop and implement strategies for the relevant platforms
Highly organized
Be able to clearly convey the client/brand TOV
Analytical and insight driven

EDUCATION & EXPERIENCE
Proven track record in community management across multiple social channels.
Experience of live stream moderation
Experience working within a high energy environment, working with team members of different levels

WHO WILL YOU BE WORKING WITH
Reporting into Director of US Social
Working with the Social and Partnerships teams
Other teams at WMA

Salary
Competitive. Dependent on experience.

Contact
Website: wma.agency