Back Of House Lead
Warner Bros. Discovery
New York, NYThis was removed by the employer on 6/9/2022 1:04:00 PM PST
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Full Time Job
Back of House Lead (Harry Potter Flagship)
Location: New York, New York, United States of America
Company Overview
WarnerMedia showcases some of the most iconic and cherished entertainment, news and sports brands in the world, but we are much more than that. WarnerMedia is truly where art meets science. Our combination of cutting-edge technology and an unrivaled commitment to groundbreaking storytelling builds a sense of community and meaningful connection that is shaping the future of media. We create rewarding opportunities across our entire family of brands, while championing a spirit of inclusion, innovation, self-development and support. Join WarnerMedia as we think big, live true and make the stories that move the world.
Company Overview
Warner Bros. Discovery is a powerful portfolio of iconic entertainment, news, and sports brands. We bring people, technology, and the world's best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives.
The Job
Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with our Flagship Wizarding World store, in New York City. This store brings to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail delivers incredible product, service and environments in spaces that truly celebrate the Wizarding World.
We are seeking a Back of House (BOH) Lead for the Flagship Retail NY location. This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to oversee a team of BOH Associates to deliver all inventory management operations and an amazing guest experience through effective product availability.
The Daily
Store Operations
• Ensures departmental BOH upholds to all brand standards
• Supports the BOH ASM on daily opening and closing procedures
• Maintain a safe and clean work environment through coaching and education to ensure safety guidelines are adhered to.
• Expert and trusted advisor to BOH area
• Works closely to all inventory reports which include daily cycle counts, inventory adjustments, inventory placement, Shrink and transfers.
• Works closely to all on hand inventory and store replenishment strategies
Financial Management
• Is responsible for achieving & distributing daily goals to departmental associates.
• Provides hands on assistance to supporting sales.
• Focuses on UPT and APT through in the moment coaching and assistance
Customer Service
• Promotes a positive and seamless guest experience.
• Partners with ASM to handle and resolve all guest-related issues, ensures service standards, levels, and maximizes the customer experience.
• Leads and executes strategy plan on customer engagement and strategy
The Essentials
• Minimum 3 years' experience in premium retail BOH, with 1+ year in a supervisory role
• Knowledge of Harry Potter series and background
• Exhibited proficiency for business acumen with exceptional customer service experience
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
• Established time management, prioritization, and organizational skills
• Ability to communicate clearly and effectively with a positive attitude
• Proficiency with Word, Excel, PowerPoint
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts
*Note: This position is required to work in person at one of our locations in the United States. WarnerMedia requires anyone working in our workplaces in the U.S. to be vaccinated against COVID-19. Exemptions to this vaccine requirement are available to those entitled to reasonable accommodations for religious or medical reasons.
The Perks
• Exclusive WarnerMedia events and advance screenings
• Paid time off every year to volunteer for eligible employees
• Access to well-being tools, resources, and freebies
• Access to in-house learning and development resources
• Part of the WarnerMedia family of powerhouse brands
WarnerMedia embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.