Social Commerce Operations Coordinator

Full Time Job
Social Commerce Operations Coordinator (Temp)

Job Description:

At Warner Music Group we're all about our people. Our global company is made up of knowledgeable, passionate, and creative individuals. Our commitment to Diversity, Equity and Inclusion fosters a culture where you can truly belong, contribute, and grow. We believe in each individual's value and encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music – at every stage of their career. We strive to set WMG apart by embracing innovation – an integral part of our company's DNA.

Consider a career at WMG and be a part of one of the most influential forces in culture today.

We currently have a fantastic opportunity to join our innovative and highly sought-after team.

A little bit about our team:

The Global Audience team sits at the center of Warner Music Group, within the Artist Services division, guiding & supporting our frontline labels and territory teams in their mission to bring our artists' music to fans around the world. We are champions of the fan experience who use data, technology, and empathy to develop long term relationships between consumers and WMG artists and brands. The team provides strategic and operational support through marketing technology, fan-level analytical insight, and campaign planning across multiple channels. Programs are designed to help move fans from casual, anonymous listeners to committed, known fans of Warner Music Group artists and labels.

The Product group drives WMG's consumer marketing technology roadmap and day-to-day platform management across verticals of Email, Automation, Data, APIs, Social Commerce, Mobile, Ad-Tech, and Web. Hundreds of marketers managing over a thousand brands reaching over 100 million fans use our tools every day.

Why this could be your next big break:

The Social Commerce Operations Specialist primary role is to support hands-on the implementation of processes, solutions and tools for Social Commerce. What you will work on will reach millions of music fans and contribute to the careers of some of the best and biggest artists. You will work with people all over the world across many functions and have a voice on ways to engage fans, brainstorm marketing strategy, adopt new technologies and be able to 'look under the hood' as you're improving the 'engine' that powers artist to fan connections.

Here you'll get to:
• Actively manage the day-to-day Social Commerce Campaign backlog across frontline labels
• Oversee Social Business Manager Governance for Users, Partners and API integrations on Facebook, SnapChat and Google Merchant Center.
• Actively manage, audit and troubleshoot Issues social commerce accounts
• Activate and Maintain hundreds of paid and organic Catalogs integrations from WMG store network including for Media buying and configuring social stores on SnapChat, Google, Youtube, Instagram shops and FB Messenger
• Coordinate with Digital Marketing Teams and Youtube Partners supporting weekly product launches via video premiers
• Coordinate messenger bot commerce opportunities, ensuring bots are evergreen and up-to-date.
• Support Proof of Concepts for innovative features and beta testing with social partners.
• Collaborate with development, UX, data, campaign & analytics teams to create super engaging connections between our artists and their fans for Social Commerce Campaigns.
• Act as the internal champion for continual improvement of our digital products.
• Create audience segments and syndications for global paid media campaigns
• Regularly create and update documentation around processes and programs.
• Provide roll out support, training, best practices, and QA for new social tools and integrations.

About you:
• Own their part in the Social Commerce experience and deliver solutions that have a measurable business impact
• Think critically, be creative, multi-task, initiate projects & solve problems with attention to detail
• Familiar with Social Media Commerce and paid media
• Work with internal team to streamline processes and find efficiencies in the day-to-day
• Appetite to learn create new and innovative opportunities for fans to engage with artist brands

It would be music to our ears if you also had:
• Minimum of 2 years of relevant experience with hands-on Social Media experience.
• You can bring some of your fan experience into our strategy and experience creation
• College Experience

About us:

With its broad and diverse roster of new stars and legendary artists, Warner Music Group is home to a collection of the best-known record labels in the music industry including Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics and Warner Chappell Music, one of the world's leading music publishers with a catalogue of more than one million copyrights worldwide.

For more than four decades, WMG has been an industry-leading force in providing a world-class array of services designed to help artists and labels grow their careers and their businesses. Artist & Label Services is the umbrella for WEA (Warner-Elektra-Atlantic) – the pioneering WEA distribution and marketing network – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.

Love this job and want to apply?

Click the ''Apply'' link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

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