Senior Director, Order To Cash

This is a Full Time Job

Senior Director, Order To Cash (OTC)

Job Title: Senior Director, Order To Cash (OTC)

Your role:

If you are an Amazing Order-to-Cash (OTC) Leader who wants to create a vision and roadmap to build a world-class OTC team within our regional center, then keep reading!

Here you'll get to:
• Lead end-to-end Order to Cash process and execution across multiple business models, platforms, and regions, including North & South America.
• Ensure Billing, collections, revenue recognition, credit, customer master data, and cash application activities are completed accurately, timely, and in alignment with business objectives.
• Oversee processes supported by SAP, Salesforce, Vistex, and other billing and reporting platforms.
• Manage day-to-day cash flow continuity, including misdirected or unknown payments and due to / due from reconciliation for all customer agreements
• Define and monitor Order to Cash performance metrics, including aging, unapplied cash levels, billing accuracy, collection effectiveness, and customer satisfaction
• Serve as the primary point of contact for all things OTC for Mergers/Acquisitions
• Work closely with the Business Development team as new deals/agreements are made to achieve systematic revenue processing within the scope of the agreements
• Manage a customer portfolio that generates more than $ 4 billion in revenue annually
• Liaise with the team managing Revenue Recognition to ensure billing is executed per individual customer agreements
• Build and strengthen the capabilities of the OTC team by identifying, developing, and overseeing talent within the function
• Position yourself as a relied-on point of contact between all internal functional groups, including, but not limited to, Corporate Finance, Label Finance, Internal Audit, and Shared Services
• Leverage system automation, AI-based reconciliation tools, and streamlined workflows to improve operational performance
• Serve as a point of escalation and final approval for the OTC process
• Lead the team in the performance of day-to-day activities within OTC
• Oversee OTC leaders (both on and offshore) to ensure disputes are repaid or escalated timely.

? Partner with:
• RTR team on the OTC month-end close-related activities, including cash/accounts receivable reconciliations
• PTP team to determine ways to improve WMG's working capital
• GPO in identifying continuous process improvement opportunities
• WMG teams like Risk Management, Treasury, and Legal when pursuing or initiating new OTC portals and/or wallets (including BitPay)

About you:
• 10+ years of experience in Order to Cash, Revenue Operations, or a similar field including oversight of credit & collections.
• 5+ years of people leadership experience for Order to Cash delivery
• Excellent communication, influencing skills and team member management, leading team in a remote first working environment supported by team based offshore for more transactional activities
• Extremely collaborative team player
• Ability to value-stream map each part of the OTC processes specific to Finance – including billing, credit, collections, cash applications, and industry specific revenue streams. Assist with upstream and downstream process mapping to ensure seamless hand-offs with the entire organization
• Bachelor's Degree in Accounting, Finance, Economics, or a related field
• Experience leading collaborative discussions and working with a diverse team of stakeholders to achieve a common goal
• Executive-level communication skills
• Working knowledge of US GAAP, SOX compliance, and audit procedures
• Experience driving continuous improvement and challenging normal operations
• Experience with process design (TQM, Six Sigma, LEAN, Agile, or similar process meas