Part-Time Level Support
Warner Music GroupNew York, NY
Part Time Job
Part-Time Level Support
We are Warner Music Group, home to a broad roster of new stars and legendary artists through a collection of the best-known record labels in the music industry including Asylum, Atlantic, Big Beat, Canvasback, East West, Elektra, Erato, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Spinnin', Warner Records, Warner Classics, and Warner Music Nashville, as well as Warner Chappell Music, one of the world's leading music publishers, with a catalog of more than one million copyrights worldwide.
For more than four decades, WMG has been an industry-leading force in providing a world-class array of services designed to help artists and labels grow their careers and their businesses. Artist & Label Services is the umbrella for WEA (Warner-Elektra-Atlantic) – the pioneering WEA distribution and marketing network – and Alternative Distribution Alliance (ADA) – the groundbreaking global distribution company for independent artists and labels.
A little bit about our team:
Level, at its core, is a new music distribution platform for independent artists. We function with the journey of an artist in mind. We value their perspective and are dedicated to enabling the future of music. We believe in Empathy, Craftsmanship, Curation and Sensibility to an artist's story. In joining our team, you will experience a culture that functions as a startup within a larger corporation. You will be working directly with our Community, Marketing and Product teams.
Why this could be your next big break:
The position is ideal for someone with an interest in helping musicians and creators, customer support, digital operations, marketing and data analytics. This role will provide the opportunity to learn and grow while contributing in an area crucial to the success of Level and artists who use the platform on their creative journey. The ability to communicate effectively on a range of topics in a patient and respectful manner with passionate creative customers is central.
Here you'll get to:
• Work on the front lines of Level's artist support team by responding to issues via Zendesk, Twitter, Facebook, and Instagram.
• Ensure operational excellence as a metadata specialist for all releases coming into Level by providing quality coverage needed to guarantee a best-in-class artist experience.
• Work with marketing and product teams to manage a Beta Testing Group to conduct surveys, focus groups, and analytics around product development.
• Contribute to the growing knowledge base of feature requests and help center articles and assist educational support content. Provide feedback to the product and engineering leads.
• Work with content team on selecting releases for social highlighting, content curation, etc.
Rockstar candidates will be able to:
The rockstar candidate will be a highly organized, motivated self-starter, and pursuing a career in a music, business, or creative field. The ideal candidate will also have:
The ability to work up to 18 hours a week.
• 1+ years experience
• Knowledge of Social Media and music industry brands.
• Knowledge of digital service providers including Spotify, Apple, Amazon, and Pandora.
• Empathetic, positive, patient and team player attitude.
It would be music to our ears if you also had:
The ideal candidate will be a music enthusiast and have a personal connection to the creator community. Maybe you play an instrument, produce music, write songs, or create through other mediums like photography, video, art, or graphic design. Our group thrives on creativity, experimentation, and passion.
Why join us?
Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business.
It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music, every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA.
Consider a career at WMG and be a part of one of the biggest forces in music today.
Love this job and want to apply?
Click the ''Apply'' link or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for Warner Music Group. We love it here, and think you will too.
We are an equal opportunity employer that is committed to inclusion and diversity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, familial status, military or veteran status, or any other legal recognized protected basis under federal, state or local laws, regulations or ordinances.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Recruitment@wmg.com and let us know the nature of your request and your contact information.
Copyright © 2019 Warner Music Inc.