Operations Coordinator - Physical Sales Consultant

This is a Full Time Job

Job Title: Consultant - Operations Coordinator, Physical Sales

A little bit about our team:

The Physical Sales team is responsible for maximizing the commercial impact of physical releases across retail and direct-to-consumer channels while ensuring best in class execution from product concept through fan purchase.

Your role:

We are seeking a highly organized, process-driven Operations Coordinator to manage the lifecycle of physical product releases and digital commerce setups. This role is designed to offload the critical "gears" of our release cycle-specifically physical production logistics, metadata distribution for releases, and creative asset coordination. The ideal candidate thrives on spreadsheets, timelines, and cross-departmental communication.

Here you'll get to:

1. Coordinate Physical Production Logistics
• End-to-End Coordination: Facilitate the production of packaging elements for physical releases that are manual processes such as signed inserts for signed albums.
• Shipping & Tracking: Coordinate global shipping logistics to artists/management, ensuring timely signature turnarounds.
• Production Liaison: Work closely with the Production team to delegate where finished components must go (warehouses, kitting houses, or retail partners).
• Inventory Oversight: Maintain a real-time log of where physical components sit in the supply chain to prevent launch delays.

2. Product Setup & Metadata Distribution
• Catalog Maintenance: Act as the primary point of contact for release setups documents Maintaining regular updates for complete accuracy.
• Document Compilation: Gather and organize product images, descriptions, quantities (QTY), suggested retail prices (SRP), and UPCs into master distribution documents.
• Stakeholder Communication: Ensure D2C and Retail teams have all necessary launch assets and data points timely in order to set up releases ahead of launch dates.

3. Creative Asset & Social Coordination
• Asset Request Management: Manage the intake and tracking of social media assets for a high volume of campaigns.
• Project Tracking: Maintain a clear, prioritized list of active campaigns, ensuring designers have the specific details (product elements, call-outs, specs) needed for new drops.
• Quality Control: Review incoming assets to ensure they meet the specific requirements of the commerce and sales teams.

4. Operational Administration
• UPC Management: Handle the scheduling and assignment of UPC codes for all new products.
• Workflow Optimization: Identify bottlenecks in the current release setup process and suggest tools or "template" solutions to increase efficiency.

About you:
• Experience: 2+ years in music industry operations, e-commerce coordination, or project management.
• Systems-Minded: Proficient in project management tools (e.g., Airtable, Monday.com, Asana) and expert-level Google Sheets/Excel skills.
• Communication: Ability to "speak" both Production and Creative-translating technical logistics into actionable tasks.
• Logistics Savvy: Comfortable managing domestic and international shipping/couriers with high-value items.
• Attention to Detail: A "triple-check" personality who catches a missing digit in a UPC or a typo in a product description before it goes live.

We'd love it if you also had:
• Production Experience: Existing knowledge of production workflows in working with multiple print houses and third party vendors.
• Global Perspective: Experience managing any of the previously mentioned qualifications on a global scale. Understanding of the nuances of working with global distribution.
• Physical Passion: A genuine passion and or interest in physical media. You shop at your local independent record store and/or artists webstores for the latest vinyl or cd releases. You may have a collection of your own growing.


We're taking our time to review all resumes, and to find the best people for WMG.

This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships.

final.pdf