Manager, Facilities

Full Time Job
At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:
• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.



Facilities Manager

A little bit about our team:

You will be reporting to the Director of Facilities and working with Real Estate and Facilities team members based in the US. You will help manage our US West Coast team and facilities in its footprint. Our team is designed to imagine, create, and maintain innovative and safe workplaces to accommodate the needs of our dynamic business and global footprint.

Your role:

You will work closely work with the Director to lead and manage Facilities team (maintenance team, receptionists, mailroom, and building/office services contractors) to support building operations, workplace strategy, hospitality, and events. You will have the opportunity to support, lead, develop, and implement standards.

Here you'll get to:
• Facilities Operations – manage and support facilities management, building operations, maintenance, mailroom, and reception team
• Workplace Strategy – Support and implement evolving workplace experience strategies.
• Special Events – Work with the Hospitality and Events team, executives, corporate communication teams, production teams, etc. to deliver events and performances throughout Warner Music Group's event space on the West Coast.

Facilities Operations Responsibilities
• Responsible for managing and delivering day-to-day facilities functions and implementing standardized policies and safety procedures, with a focus primarily on Downtown Los Angeles location and other satellite West Coast sites
• Manage and directly or indirectly lead a highly driven group of facilities staff, maintenance staff, engineers, office services, reception team, and technicians; Utilize a proactive approach with emphasis on attention to detail at all levels of building operations
• Deliver established building readiness processes and procedures, ensuring all workspaces, conference rooms, pantries, event spaces, studios, and writer's rooms are occupant ready
• Establish and maintain relationships with vendors and contractors
• Working with Facilities operations team, maintain operations of building systems equipment; ensure routine preventative maintenance
• Direct the Facilities team through knowledge and understanding of company mission and departmental goals
• Ensure KPI tracking and reporting are current and accurate
• Deliver hospitality programming and amenities in a cost-effective manner
• Support and supervisor all facility-related items (HVAC, janitorial, PPE, property issues, etc.) for offsite studios, production offices, and DTLA building.
• Responsible for the supervision, training, and development of the facilities staff -- receptionists, maintenance, and mailroom -- at the office location including performance, scheduling, support, and guidance as needed.
• Work with building management to ensure all aspects of building services, to include services related to engineering, parking, landscaping, janitorial, etc are accurate and timely.
• Perform daily walkthrough of offices to ensure all standards are met and weekly walk thru with cleaning service.
• Supervise mailroom operation and contractors.
• Review, code, and approve all department related invoices.
• Participate in project meetings as well as monitor the construction progress and ensure timely completion of punch list items.
• Oversee reception manual and visitor management system to ensure they are regularly maintained and updated.
• Work with HR and department heads in assigning workspace and developing plans to accommodate various groups.
• Work with various businesses for space management.
• Utilize AutoCAD to plan and record workplace assignments and relocations.
• Generate, review, and analyze access card reports to support metric-based summaries.
• Assist with security and HR investigations as needed.
• Ensure that ServiceNow requests are logged and completed in a timely manner.
• Review ServiceNow log for quality control and auditing purposes.
• Initiate and review new contracts and RFP's as necessary.
• Inventory and purchase (under the direction of the department head or divisional CFOs) office furniture: file cabinets, lamps, chairs, tables, etc.

Workplace Strategy Responsibilities
• Delivery of facilities specific procedures and processes associated with broader Global Workplace Experience functions, including but not limited to supporting the scheduling, planning, and project delivery at each facility in your area of responsibility
• Support leadership's financial planning and management in the areas of budgeting, forecasting, and reporting of spend.
• Track facilities data and spend to develop and propose recommendations to Facilities leadership to improve process, reduce costs, enhance employee productivity, and maximize best-in-class service
• Provide support on projects within the region to internal/external project manager to ensure projects are within project budget, timeline, and quality standards
• Understand individual division business drivers and needs and apply that knowledge to service delivery
• Establish and leverage relationships with external trade partners i.e., vendors, contractors, and consultants.

Responsibilities
Events Support
• Work closely with the Hospital

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