Manager, Distribution Operations

Distribution operations are the specialist team within the WEA Global Operations dept that supports WMG's distribution business including ADA. In the Distribution Operations department, we work to ensure that releases from independent labels and artists are delivered on time and in accordance with industry standards, DSP guidelines, and the creative strategy of our partners. This is a collaborative role that interfaces with internal business entities as well as other Global Operations teams as well as external label partners and artists. We're a group of creative problem solvers whose goal is to support independent music and position labels and artists for success. Getting products to market is the backbone of a distribution company!

Your role:

As Manager of Revelator Distribution Operations, you will play a critical role in supporting key clients and internal teams during US business hours. You will build deep expertise in the Revelator platform to oversee end-to-end operational workflows. In this position, you will drive seamless catalog ingestion support, monitor release deliveries, resolve technical DSP issues, optimize metadata and assets, and deliver actionable operational reporting to ensure independent labels and artists are set up for success across global digital service providers.

Here you'll get to:
• Catalog ingestion & delivery - provide support to the DSCO Catalog Ingestion team as they lead on catalog creation and delivery into Revelator
• Delivery monitoring - Monitor delivery feeds and supply chain events daily; identify failed, stalled and rejected deliveries and action them within agreed turnaround time
• Delivery monitoring - Manage (Investigate and resolve) DSP delivery errors, metadata rejections and asset failures
• Delivery monitoring - bring up relevant issues to engineering with reproducible detail where a platform fix is required.
• Delivery monitoring - Raise, track and chase tickets with DSP partners (Apple, Spotify, YouTube, Amazon and others) through to closure.
• Metadata & asset optimization - Identify and optimize metadata including artist disambiguation / profile mapping, contributor enhancement, artwork / audio replacement,
• Operational reporting - Produce recurring operational reporting on delivery volumes, error rates, open partner tickets and ingestion progress.
• Operational reporting - Respond to internal and client queries on delivery and catalogue status within agreed service levels
• Key direct operational contact - provide key direct operational support to US time zone business entities

About you:
• 2–4 years' experience in digital distribution, digital supply chain or content operations within the music, media or entertainment industry.
• Hands-on experience of content ingestion, metadata management and delivery to digital service providers including their unique CMSs (Apple Connect, S4MP etc)
• Working knowledge of music metadata standards and the identifiers that underpin them (ISRC, UPC/EAN, ISNI), and familiarity with DDEX message types and delivery feeds.
• Intermediate SQL - able to write and adapt queries with joins and filters against a relational database without assistance.

We'd love it if you also had:
• Passion for supporting independent music
• An interest in efficiency tools (Airtable etc) and application of AI tools for business
• Working knowledge of industry developments and commercial practices

Love this job and want to apply?

Click the ''Apply'' link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships. #LI-Onsite

You must be legally authorized to work in the United States as of your first day of employment with WMG. Valid proof of work authorization will be required upon hire in accordance with federal law.

Links to relevant documents:

2026 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work .pdf