Director, Process Transformation

This is a Full Time Job

At Warner Music Group we're all about our people. Our global company is made up of knowledgeable, passionate, and creative individuals. Our commitment to Diversity, Equity and Inclusion fosters a culture where you can truly belong, contribute, and grow. We believe in each individual's value and encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music – at every stage of their career. We strive to set WMG apart by embracing innovation – an integral part of our company's DNA.

Consider a career at WMG and be a part of one of the most influential forces in culture today.

Job Title: Director, Process Transformation

A little bit about our team:

Warner Music's Center of Excellence is the home to the financial, legal and administrative functions that provide critical support and best-in-class services to our US Recorded Music and Publishing businesses. The Nashville center embodies the innovative and creative spirit that stems from the company's deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.

The Transformation group is responsible for serving all departments within the U.S. Shared Service center by streamlining and optimizing operations through automation, data analytics, process improvement, and enabling technologies.

Why this could be your next big break:

The Director, Process Transformation will serve in a key leadership position reporting directly to the Senior Vice President of the Shared Services Center. This role will take the lead on a wide variety of high priority projects for Executive Leadership, including devising and maintaining the center's service level agreements, reporting against key performance indicators (KPIs), establishing data analytics and visualizations, and managing new and existing technologies that assist with BPM, CRM, RPA, etc. This individual will empower the Shared Service Center to provide world class, innovative service to our U.S. record label clients across a variety of value-added initiatives.

Here you'll get to:
• Partner with process leads and other stakeholders to implement process improvement and transformation efforts across all processes, documenting those processes, diagnosing inefficiencies, and overseeing the completion of projects to work towards an optimized future state
• Report key performance indicators (KPIs) to quantify and communicate the organization's performance
• Build and maintain dashboards using data visualization tools (Tableau, Power BI, SAP SAC) to display key insights
• Design, develop, and maintain automated workflows, automations, and deliverables across the Center of Excellence
• Serve as the CoE's ''internal consultant'' to assist all departments in solving complex problems, managing key projects, and driving toward solutions that add net present value (NPV) across the organization.
• Lead a diverse variety of key strategic projects for Executive Leadership
• Promote and help roll out the Continuous Improvement program – improving quality, efficiency, and performance for all COE processes
• Drive development of detailed improvement proposals and presentation of business case to demonstrate ROI to gain buy-in of key stakeholders
• Bridge understanding across technology and business stakeholder groups, assuring value realization of technology projects and support
• Apply superior project and resource management skills to execute project implementations and deliver results on time and within budget

About you:
• Strong leadership skills with the ability to mentor and develop