Director, Ecommerce Marketing

This is a Full Time Job

At Warner Music Group we're all about our people. Our global company is made up of knowledgeable, passionate, and creative individuals. Our commitment to Diversity, Equity and Inclusion fosters a culture where you can truly belong, contribute, and grow. We believe in each individual's value and encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music – at every stage of their career. We strive to set WMG apart by embracing innovation – an integral part of our company's DNA.

Consider a career at WMG and be a part of one of the most influential forces in culture today.

A little bit about our team:

Warner Music Artist Services is a global team with a simple ethos: put the artists first. Our team is made up of engineers and marketers, graphic designers and salespeople. We are creative and detail-obsessed. Above all, we are music fans - unabashed, enthusiastic music fans. We are passionate champions of our artists, and we work tirelessly to deliver for them every album cycle, every tour, every day.

We are flexible, agile and strategic. Our global sales and marketing teams provide a broad suite of expert commercial and marketing knowledge. We utilize the latest digital marketing technology, develop infrastructure and execute strategy through consumer analytics, email marketing and CRM expertise that turns the artist goals into "must have" opportunities for fans.

Why this could be your next big break:

You will run and maintain the strategy of the eCommerce/D2C business for the Catalog division.

Here you'll get to:
• Be Responsible for product development and D2C merchandising initiatives for the Catalog division of Warner Music Group
• Develop best practices in e-commerce as it relates to the end consumer; drive sales and increase amount per transaction
• Grow the overall revenue and maintain P&L's for the catalog division for the D2C channel.
• Maintain Retail Marketing calendar and an on-going strategy to facilitate marketing of store promotions while working closely with internal partners (Marketing, Digital Marketing and Artist Management) to develop and execute approach in the e-commerce area
• Create initiatives to grow our weekly online sales to become a consistent revenue generator
• Manage day-to-day site merchandising maintenance
• Provides merch content / images for communications to customers & staff
• Work with graphic designers to develop all assets for web stores including banner ads, product shots, ads, cohesive design look for overall web store
• Compile reporting and tracking metrics for all Online sales and initiatives
• Proposal of suitable products based on innovation, competitor research and knowledge of similar artist product proposition.
• Using ecommerce innovation to develop product bundles and retail mechanics to create engaging retail proposition to fan base.
• Facilitates taking photos of products and maintains product image gallery
• Communicate to customer service any promotions, pricing, product or site issues that may drive customer contacts

About you:
• You have strong leadership and problem-solving skills
• You have excellent communication skills
• You have excellent interpersonal skills
• You are self-motivated, detail-oriented, and organized
• You have the ability to work in a team environment
• You have management experience
• You have a love of music and understanding of the ''fan'' mentality
• You have experience in eCommerce and/or the Ticketing industry
• You have excellent MS Office Skills – Proficient in Excel
• You have experience with web-based software applications

It would be music to our ears if you also had:
• Strong experience wit