Digital Operations Coordinator

This is a Full Time Job

Digital Operations Coordinator
Job Description:

With a legacy extending back over 200 years, Warner Music Group (WMG) today brings together artists, songwriters and entrepreneurs that are moving entertainment culture across the globe. Operating in more than 70 countries through a network of affiliates and licensees, WMG's Recorded Music division includes renowned labels such as Asylum, Atlantic, Big Beat, Canvasback, Elektra, Erato, First Night, Fueled by Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Spinnin', Warner Records, Warner Classics and Warner Music Nashville. WMG's music publishing arm, Warner Chappell Music, has a catalog of more than 1.4 million musical compositions spanning every musical genre, from the standards of the Great American Songbook to the biggest hits of the 21st century. Warner Music Group is also home to WEA (Warner-Elektra-Atlantic), the pioneering distribution and marketing network, and ADA, the independent artist and label services company, as well as consumer brands such as Songkick the live music app, EMP the merchandise e-tailer, and UPROXX the youth culture destination.

We currently have a fantastic opportunity to join our innovative and highly sought-after Digital Operations team at WEA.

A little bit about our team:
• Within the Digital Operations department of Media Operations, this role will provide end-to-end operational account support for DSPs spanning the Americas and abroad as needed.
• This role will engage in systemic integration of new accounts and ongoing support of existing accounts while ensuring data compliance.
• This role will assist in analysis and distribution of content impacted by the Digital Operations Loss of Rights Takedown Process.
• This role will provide support to affiliates regarding content delivery, XML specifications and other relevant detail relating to the WMG digital delivery process including drafting and distributing educational documentation.

Why this could be your next big break:
• You will be working with a dynamic and innovative team solving the world's supply chain operations problems while helping WMG to exploit its exciting catalog globally.
• You will be at the forefront of an ever-growing and ever-changing field as we constantly adapt to the ways people consume music and the accounts that work to provision that media.
• You will work on a team where no two days are truly alike and being a digital detective is all in a day's work.

Here you'll get to:
• Provide operational support to Digital Service providers in the Americas.
• Participate in operational and regional conference calls to discuss integration statuses, recent deployments and other items pertaining to your region/accounts.
• Cultivate relationships with key stakeholders to better service the business and catalog.
• Triage issues with digital assets, production processes, source media, and client infrastructure.
• Participate in global systemic initiatives, such as XML specification upgrades, encode rationalization efforts, and introduction/education of any technical enhancements pertaining to Digital Service Providers (DSPs).
• Be responsible for DSP support including: new account profile setup; education on our supply chain workflow and standards; contract language adherence and operational compliance; digital content delivery and release management.
• Provide support in setup, monitoring and administration of timed releases.
• Provide support for the timely task of analyzing and distributing Takedowns to product / partner combinations impacted by the Digital Global Loss of Rights Process.
• Provide takedown non-compliance research and outreach as needed.
• Suggest and implement enhancements to our workflows to improve efficiency as needed.
• Document Change Requests and bug fixes, as well as provide the technical teams support in testing enhancements/deployments as needed.
• Participate in organizing and educating regional affiliate