Coordinator, Customer Service Temp

This is a Full Time Job

WMG's top priority is the safety and wellbeing of its team members, artists and songwriters across the globe. In response to COVID-19, WMG is fully committed to helping its people balance their home and life commitments with flexible working options, virtual wellness sessions, and more. WMG strives to maintain a COVID-free workplace. To that end, being fully vaccinated against COVID-19 is a condition of employment for all US new employees, prior to the commencement of employment. If you are hired, you will be required to provide proof of your vaccination as part of your new employee onboarding process, subject to our legal obligation to make reasonable accommodations in certain limited circumstances.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

The Customer Experience team is positioned at the intersection of ecommerce, marketing, production and customer service. We believe that there is no commerce without the customer.

Our vision:

We strive to ensure that our coworkers are treated exceptionally, and our customers have superstar experiences from product design-to-delivery.

Your role:

The Customer Service Coordinator Temp will serve some of the most passionate fans in the world through a customer-centric centric lens. Work cross functionally with a passionate group of music fans and experienced service professionals to de-escalate issues. This is your gateway into the direct-to-consumer music business! Many of our past team members have gone on to work at Warner in e-commerce, audience development, VIP, and Email Operations.

Here you'll get to:
• Solve problems for music fans around the country, while gaining exposure to e-commerce, merch production, marketing tactics, and customer service best practices.
• Help us develop our strategy around social media moderation and providing support for social commerce sales (Instagram, TikTok, YouTube Merch, etc.)
• Learn how to navigate enterprise level help desk and ecommerce platform forms.
• Answer questions regarding order status, payment, product, promotions, technical problems related to the shopping experience.
• Understand how to treat customers like rockstars by ensuring that all the necessary information is provided to meet their needs.

About you:
• Familiar with social commerce and how fans interact with brands/artists on social media platforms.
• Adeptly manage a myriad of customer issues (status of shipment, order tracking, general payment processing issues