Technical Services Manager

This is a Full Time Job

We have an exciting new position leading our Technical Services team here at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL).

As Technical Services Manager you will lead our high performing technical services department, ensuring that all AVL infrastructure and installations are operated and maintained to the highest standard and with exceptional levels of Health & Safety. You'll work with key strategic partners, suppliers, internal stakeholders and the Show Experience team in the planning and delivery of Features and Show Experience projects, whilst maintaining day to day operational excellence. You will forward plan to ensure that the quality of presentation in terms of operational readiness and relevance are maintained over time, whilst anticipating and responding to changing customer needs and future trends.

Your Role Accountabilities…
• Manage, train, and develop the Technical Services team, ensuring high performance, compliance, and consistently high service standards.
• Drive technical excellence by maintaining show systems, protecting assets, and delivering planned preventative maintenance to maximise reliability and lifespan.
• Champion health & safety, compliance, and continuous improvement, proactively resolving technical issues and enhancing processes, systems, and visitor experience.
• Oversee resource planning and rota management to ensure the department is fully staffed and operationally efficient.
• Lead cross-functional collaboration to ensure effective forward planning and delivery of all technical installations and show operations.
• Act as Duty Manager and Duty Technician (Tech Zero) to manage day-to-day operations and technical delivery across the Studio Tour.
• Manage departmental budget, reporting (including downtime and P&L), and supplier relationships, ensuring strong cost control and SLA performance.

Qualifications and Experience…
• Previous Management experience leading a Technical Services team within the tourism, leisure or heritage industry, ideally within fast moving Visitor Attractions or Live Events delivering consistently high customer service standards.
• Technical and maintenance expertise across AV installations/Exhibits including electronics, interactives and animatronics with familiarity with networked show control systems and associated hardware.
• Project management and supplier management experience with strong communication skills and key stakeholder relationship expertise.
• Proven ability to lead and manage multi-skilled technical teams within a fast-paced operational environment.
• Strong working knowledge of facilities management and work order systems, with effective problem-solving and decision-making skills.
• Excellent communication, organisation, and IT skills, with the ability to prioritise workload, adapt to change, and collaborate effectively across teams.
• Qualifications and certifications including IPAF, PASMA, IOSH, NBOSH (advantageous)

Working pattern and duty management:
This role is full time (40 hours a week), working shifts. Due to the varied nature of a visitor attraction, regular weekend and evening work will be required, across a seven-day rota. Because we never stand still, a high level of flexibility is required to suit the needs of the business. This can include working weekends, bank holidays, school holidays and late evenings, in rotation with other team members.

As an ambassador for the business, the Technical Manager will support and deputise for the Head of Show Experience, in working with third parties and attending meetings in their absence.

#SO

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.