Senior Production Services Support Specialist

This is a Full Time Job

Warner Bros. Discovery is seeking a dedicated and detail-oriented Post & Production Services Support Specialist to join our Global Production Services Group. The ideal candidate will provide essential field support, handle production staff credential management, and perform in-depth in-field repair work, ensuring smooth operations and minimal downtime in our dynamic production environment.

Your Role Accountabilities…

Field Support
• Provide on-site technical support to production teams, addressing and resolving hardware
and software issues promptly.

Production Staff Credential Management
• Manage and execute credential-related tasks, such as password resets, ensuring security protocols are followed and minimizing disruption to production workflows.

In-Field Repair Work
• Diagnose and repair technical issues on-site, including troubleshooting equipment failures, software glitches, and network problems.

Equipment Management
• Manage any equipment that is lent out to original programming, ensuring it is properly tracked, maintained, and returned in good condition.

Coordination
• Collaborate with other IT and production departments to ensure seamless support and communication.

Documentation
• Maintain detailed records of support activities, issues resolved, and ongoing problems to help improve service efficiency.

Training
• Provide guidance and training to production staff on best practices for using technology and resolving minor technical issues.

Continuous Improvement
• Identify opportunities to improve support processes and reduce the frequency of technical issues.

Qualifications & Experience…
• Experience in IT support or a related field, preferably within the media or entertainment industry.
• Strong knowledge of hardware, software, and network troubleshooting. Familiarity with production equipment and post-production software is a plus.
• Excellent diagnostic and problem-solving skills with the ability to think on your feet in high-pressure situations.
• Strong verbal and written communication skills, capable of conveying technical information to non-technical staff.
• Ability to work independently and as part of a team, demonstrating flexibility and a proactive approach.

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

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