Sales Lead (Wizarding World)
Warner Bros. Discovery
Chicago, ILThis was removed by the employer on 12/5/2025 7:11:00 PM PST
This is a Full Time Job
Sales Lead (Harry Potter Flagship)
Location: Chicago, Illinois, United States of America
The Job
Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Wizarding World stores, in key cities globally. These stores will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. The stores will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World.
We are seeking a Lead role for the Chicago location. This position will support the leadership hierarchy of the Chicago Wizarding World shop by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to support the store management team in segments of the business while inspiring and leading a team of brand specialists
The Daily
• Maximize customer and fan engagement by delivering a world class service proposition
• Inspire high-performing teams within an ever-changing retail landscape
• Promote premium brand awareness through product training and knowledge
• Create strategies to increase customer engagement and profitability
• Actively foster a customer obsessed culture with team members
• Generate energy and execute with excellence on all brand priorities
The Essentials
• Minimum 3-5 years' experience in premium retail (retail management preferred)
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
• Established time management, prioritization, and organizational skills
• Exhibited proficiency for business acumen with exceptional customer service experience
• Ability to communicate clearly and effectively with a positive attitude
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts
• Proficiency with Word, Excel, PowerPoint
