Sales Associate - Harry Potter Store

This is a Part Time Job

This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. This role primarily engages with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

The Daily
• Consistently proactively engages with guests.
• Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
• Follow the steps of service to ensure they provide the best experience.
• Responsible for cascading customer feedback to correct channels of communication.
• Promotes a positive and seamless guest experience.
• Fosters the stores sales strategy plan on customer engagement.
• Register and cash handling duties include ensuring that all transactions are complete and accurate.
• Follows, teaches, and exhibits all safety and compliance protocols.
• Adheres to stores uniform policy.
• Is responsible to come to all scheduled shifts on time.
• Fosters an environment to maintain store shrink to acceptable parameters.
• Responsible for attaining delegated daily, monthly, or quarterly sales goals.
• Proactively advocates and understands promotions within the store.
• Engages in store sales strategy.
• Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company's visual merchandising standards.
• Teaches and lives stores culture with each associate.
• Collaborates with the team to follow company values.
• Follows and impacts store set priorities and brand standards.

The Essentials
• Knowledge of Harry Potter series and background
• Demonstrated customer service skills
• Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
• Ability to work effectively in a team environment
• Strong attention to detail with focus on basic numerical skills
• Highly motivated self-starter with good initiative
• Proficiency with Word, Excel, PowerPoint
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

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