Mail Services Clerk

This is a Full Time Job

Member Summary
Quick Summary (full description below):
Warner Bros. Discovery is seeking a Mail Services Specialist responsible for handling incoming packages, maintaining delivery records, and ensuring timely and secure mail distribution in a fast-paced environment.

Years of Experience Required: Not mentioned
Salary: $35,360 - $62,192 per year
Required Experience: Customer service experience
Preferred Skills/Experience: Prior experience in a Mail Center or Courier delivery role
Workplace Requirements:
Location: Burbank, California
In-office, Remote, or Hybrid: Not mentioned
Education Requirements:
Required: High School Education (minimum)
Preferred: Not mentioned
Hard Skills Required: Proficiency with Microsoft Teams, Word, Excel, Outlook, Zoom, Pitney Bowes Tracking system, and handheld scanners
Soft Skills Required: Strong communication (verbal and written), excellent organizational skills, ability to work independently and in a team, and quick decision-making under pressure
Benefits: Health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid holidays, sick time, and vacation

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Full Posting
Company: Warner Bros. Discovery
Job Title: Mail Services Specialist
Location: Burbank, California

Responsibilities:
• Identify suspicious packages and follow proper procedures for handling
• Manage customer calls and inquiries, and coordinate delivery priorities
• Secure undelivered packages and ensure the department is locked and alarmed after hours
• Disarm alarm systems, prepare work environment, and manage x-ray equipment and tracking systems daily
• Check scanners, ensure functionality, and manage inbound package volumes
• Research undeliverable packages and process returns as needed
• Provide backup support for package delivery, obtaining signatures, and maintaining tracking data
• Monitor and ensure compliance with mail procedures at various locations
• Sort incoming packages, prioritize urgent deliveries, and resolve issues with mislabeled or undeliverable items
• Receive, x-ray, and maintain integrity of incoming packages and tracking data
• Coordinate repairs with Pitney Bowes as necessary
• Offer additional support for package security and accountable deliveries

Qualifications:
• High School Education (minimum)
• Customer service experience required
• Prior Mail Center or Courier delivery experience preferred
• Computer proficiency (Microsoft Teams, Word, Excel, Outlook, Zoom)
• Familiarity with Pitney Bowes Tracking system and handheld scanners
• Strong communication and organizational skills
• Ability to work both independently and as part of a team
• Capable of making quick decisions under pressure

Compensation:
$35,360 - $62,192 per year

Benefits:
• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays, sick time, and vacation