IT Desktop Support Technician

This is a Full Time Job

Location: London, United Kingdom

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, ''the stuff dreams are made of,'' we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Rocksteady Studios is an award-winning, critically acclaimed video game developer. Founded in 2004, we are home to the widely celebrated Batman: Arkham series of games. Our philosophy for game development is all about treating people well to create quality entertainment that stands the test of time. We're a one-project studio that built our success by combining genre-defining gameplay and character-driven cinematic narrative with AAA production values. Born in the heart of London, our multicultural team takes inspiration from the culture and history of our home in one of the most diverse cities in the world.

Rocksteady Studios is a member of the Warner Bros. Interactive Entertainment family, and the developer of the award-winning Batman: Arkham series of games. Our philosophy for game development is all about treating people well to create quality entertainment that stands the test of time.

We're a one-project studio that built our success by combining genre-defining gameplay and character-driven cinematic narrative with AAA production values.
Born in the heart of London, our multicultural team takes inspiration from the culture and history of our home in one of the most diverse cities in the world.
Rocksteady Studios is looking to hire a Desktop Support Technician to join the IT team on a fixed term basis. We are looking for someone with good IT knowledge who is ready for the challenge of working as part of a team in a world class games development studio.

This is not a typical support desk role as the team works in a highly technical environment often helping developers solve complex issues. You'll need to have a deep interest in the technologies surrounding game development and a passion for working within a small team on an exciting
project.

While the studio works in a hybrid model, the nature of this role means it will be based full time on-site at the studio.

Responsibilities:
• Deployment and upgrade of desktop PCs
• Timely resolution of IT issues reported by staff
• Administration of user accounts, desktops, development consoles and other systems
• Ensuring the asset management system is kept up to date
• Other tasks as may be required by the needs of the team and the studio

Requirements:
• IT support experience
• Knowledge of Windows 11 and MacOS
• Experience with Desktop PC hardware
• Demonstratable communication skills and an excellent approach to customer service?

Bonus Points:
• Experience in the games industry
• Previous experience with Microsoft Endpoint Configuration Manager

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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