Global Content Operations Program Manager

This is a Full Time Job

The Program Manager role will be accountable for the end-to-end delivery of a key strategic change program within the overall GCO transformation portfolio, focusing on sequencing, dependency management, and tracking/ driving the constituent work. They will also act as a Project Manager within their program to keep elements on track. The role will be responsible for program planning, budgeting, reporting and stakeholder engagement activities, as well as more project-focused work, such as tracking, risk/ issue management, and end user engagement. They will drive the execution of the change program in support of wider group objectives, such as delivery of cross-platform, day-and-date promotions in all global languages. The role will be a key point of escalation for senior leaders in the space, helping to drive collaboration across functions. This position will report to the Global Director, Program Management for the GCO Strategy & Business Development function, which is responsible for defining and executing the overall transformation strategy for the Global Content Operations group. The role will work in a highly matrixed structure, program managing teams and stakeholders across all regions globally.

Your Role Accountabilities:
• Partner with senior business leaders in Content Operations to identify, plan, execute and communicate strategic change program objectives. Act as the first point of escalation for programs stakeholders, providing support and guidance throughout the program lifecycle.
• Lead stakeholder engagement, planning and PMO activities across owned change programs. Ensure regular status reporting across all projects and features, establishing the proper controls within the team to ensure accurate status, proactive risk management, and robust planning. Report these updates to various stakeholders, including senior leadership as required.
• Drive project execution plans across GCO and partner teams, leading effective ongoing communication across stakeholders, delivery teams and 3rd parties (if required), ensuring that all teams are clear on goals and objectives. Lead ongoing risk and issue management activities, ensuring program risks are assessed and communicated clearly, with appropriate mitigations planned, and issues are escalated and resolved as required.
• Partner with operations and technology organizations to ensure appropriate documentation, intake, sign-off and roadmap prioritization of operating requirements for technology development cycles. Support ongoing reviews of requirements documentation and intake procedures across multiple change programs.
• Support business case development and program greenlight activities with GCO leadership and Finance for new projects and change initiatives. Support program and project budgeting activities, benefits forecasting and financial projections in order to achieve sponsorship and buy-in from appropriate stakeholders.

Qualifications & Experiences:
• > 4 years leading significant operational and technology enabled synergy and revenue growth projects
• >4 years content operations experience at a global media and entertainment company.
• Solid understanding of content distribution and windowing strategies, as it relates to content preparation and delivery timelines.
• Excellent program and project management skills.
• Excellent consultative, collaboration and stakeholder communication skills, including senior business leaders
• Proven record of accomplishment operating in a fast paced, global business and multiple time zone environment, being agile and ability to succeed in an environment of continual change, and ambiguity.

Not Required but preferred experience:
• Significant experience working directly with media/ content operations teams on a daily basis.
• Significant experience working directly with technology partners or developers with the media and entertainment industry.
• A relevant qualification in Program or Project Management
• Experienced with Program / Project Management tooling and software (e.g. Atlassian, Monday, MS Project etc.)