Flagship Store Manager - Harry Potter Shop

This is a Full Time Job

We're looking for a Store Manager to take ownership of day-to-day operations; leading, motivating and inspiring a high performing team to deliver an exceptional customer experience and achieve measurable results in one of London's most prestigious locations. Join us and help shape a new chapter in retail innovation.

Your Role Accountabilities
• Inspire and lead from the shop floor, setting the standard for world-class service and customer engagement.
• Foster a high-performing, collaborative team culture where colleagues thrive and deliver exceptional results.
• Optimize staffing and scheduling in partnership with the Senior Store Manager to ensure operational efficiency.
• Drive commercial success through weekly sales analysis, strategic decision-making, and strong product knowledge.
• Recruit and develop top talent with a customer-first mindset, building capability and service excellence.
• Champion innovation by embracing new technologies and processes that enhance customer experience and streamline operations.
• Deliver impactful training and coaching to equip teams with the tools and confidence to excel.
• Maintain premium merchandising standards and use storytelling techniques to create immersive, memorable interactions.
• Monitor performance metrics, customer feedback, and mystery shop results to identify opportunities for improvement.
• Support operational excellence and compliance, including health & safety, loss prevention, and emergency procedures.

Skills & Qualifications
• Proven leadership experience in retail management or similar role.
• Strong commercial acumen and ability to analyse sales data.
• Background in high-service retail environments.
• Experience managing large teams and fostering collaboration.
• Proficiency with POS and stock management systems.
• Exceptional customer service standards.
• Sales-focused with a proactive approach to growth.
• Strong problem-solving and decision-making skills.
• Clear and effective communication skills.
• IT literate and highly organised.

Working Pattern
This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays.

Working hours are between 7am and 10pm.

#T&R

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.