Events Manager

This is a Full Time Job

ou will develop and lead corporate and consumer events at Warner Bros. Studio Tour London (WBSTL) and Harry Potter – A Photographic Journey (HPAPJ). Your primary focus will be to maximize revenue and convert sales opportunities. You will meet with clients to understand their needs and ensure the practical delivery of their events. Additionally, you will position the commercial businesses as market leaders in the attractions' events sector, all while working in line with our company values and beliefs. This role requires working 40 hours a week in shifts, including regular weekend and evening work, and demands flexibility to suit the needs of the business due to its adaptive nature.

Your Role Accountabilities…
• Support the Head of Show Experience in promoting and developing a world-class event product for WBSTL & HPAPJ.
• Provide effective after-sales service to ensure customer loyalty and satisfaction.
• Identify, select, and integrate commercial partners to maintain high standards and offer unrivalled service.
• Manage operational teams to exceed client and visitor expectations.
• Ensure commercial partners adhere to guidelines and maintain high standards.
• Lead and motivate the events team and catering partners to achieve high service and sales performance.
• Devise and manage staff training to meet visitor needs and maintain service standards.
• Deliver a calendar of consumer and private client events in collaboration with the Head of Show Experience.
• Develop new products and services to meet visitor and client needs, maximising margins through cost management and effective pricing.
• Lead and monitor health and safety policies to ensure a safe environment for staff and visitors.

Qualifications & Experience…
• Management or supervisory experience in tourism, leisure, or heritage industry.
• Demonstration of a sales and marketing plan, and ability to discuss its impact on revenue.
• Experience in environments emphasising service, standards, and commercial management.
• Maintaining the highest levels of customer service at all times.
• Ability to problem solving and decision making across all areas daily.
• Proactively seeking opportunities to increase sales.
• Developing and motivating individuals and teams to achieve goals.
• Creating effective communication to enhance store operations.
• Proficient in Microsoft Office, well-organised, and focused.
• Flexible team player, able to prioritise workload and manage change.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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