Cx Writer

This is a Full Time Job

Location: Seattle, Washington, United States of AmericaYour Next Role...As a Customer Experience (CX) Writer on the CX Content Strategy team, you'll research and write support content about WBD streaming products for our customers and our customer service team. You're something of a computer geek: comfortable with technology, apps, and fixing problems. You also enjoy the challenge of writing simple, conversational content that helps people accomplish tasks. Your attention to detail is impeccable.Your Role Accountabilities...
• Research and write content that enhances the WBD customer experience across our communication channels: email, chat, phone, digital assistant, social, and our help centers.
• Write content to support a wide range of releases, new devices, software updates, promotions, partnerships, shows/movies, and more.
• Partner with the CX Strategy & Operations team to understand common support issues and address them in our content.
• Write escalation responses and templates for our CX Operations team.
• Leverage multiple data sources to provide data-driven analysis and content recommendations, with a commitment to continuously improve the customer experience. Iterate, test, and optimize content to help uncover the most successful approaches.Qualifications and Experiences…
• Bachelor's degree in Communications, English, Journalism, or related field, highly preferred
• 4+ years of experience, highly preferred with writing online help content for a consumer product (ideally, software)
• Excellent interpersonal and communication skills (written and oral)
• Able to translate information into clear and easy-to-understand steps
• A self-starter and creative problem solver, with the ability to write content quickly
• Passionate about building and cultivating a best-in-class customer experience
• Highly organized and detail oriented; able to balance multiple projects in a fast-paced, deadline-driven environment
• Proficient using quantitative data and qualitative feedback to identify opportunities and inform recommendations
• Able to work autonomously with direction and mentorship
• Possess a customer-centric point of view
• Highly adaptable and comfortable with ambiguity
• Thrive in a collaborative, team-focused work environment
• Relentlessly positive, with a 'can't be stopped' attitudeHow We Get Things Done…This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.The Legal Bits…
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skillset, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $70,070.00 - $130,130.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@wbd.com.