Brand Assurance Representative

This is a Full Time Job

Location: Burbank, California, United States of America

Who We Are…

Your Role

The Brand Assurance Representative (BA Rep) is responsible for reviewing and processing all submissions for Global Experiences - Design, 3D sculpts, graphics and signage, featuring any Warner Bros. owned properties (i.e. Looney Tunes, DC, Harry Potter, and The Wizard of Oz), and third party owned properties (i.e. certain theatrical properties). Using the proprietary approval system, STAR Labs, the BA Rep will work within a contractually stipulated time frame (up to 10 business days inclusive of all third-party approvals) to ensure legal copyright/trademark compliance, and adherence to Warner Bros. Global Experiences policies and franchise guidelines. Utilizing their property knowledge, the BA Rep will work efficiently and collaboratively with Creatives, Business Leads, Product Development and Franchise, to make certain licensees are producing compelling products to drive revenue at our themed experiences.

Your Role Accountabilities
• Take ownership and shepherd all submissions that are submitted into STAR Labs through each stage of development from concept to final.
• Acts as Document Controller for STAR Labs and Box.com, routing approvals and comments to all relevant team members, while ensuring consistency in naming conventions and folder structure.
• Works closely with Creative team to streamline communication, approvals, and project organization.
• Submission items include but are not limited to 2D/3D experience design, graphics, 3D sculpts, Pop-up displays, and costumes.
• Routes logos and ride names, etc through Legal and keeps a running spreadsheet of Legal approvals.
• Works closely with Creatives to review physical and digital samples to not only guarantee compliance to our guidelines but to make certain the creative execution elevates and upholds the integrity of our brands.
• Uses knowledge of the manufacturing timelines and Experience development process and applies WB Global Experiences policies and guidelines to provide meaningful and detailed feedback on the concept, pre-production and final samples submitted, to serve as a legal record under the contract with the licensees.
• Secures all necessary talent and third-party approvals on all evergreen properties.
• Keeps abreast of all updates to franchise guidelines, legal/company policy modifications, system upgrades and process/procedure changes.
• When requested, provides data in the form of reports from STAR Labs to management, legal and trademarks.
• Provide initial support to licensees on issues they may encounter with STAR Labs and elevate as needed to STAR Labs Support.
• Provides STAR Labs and Box training and support to new licensees and new third-party approvers.
• Applies independent thinking and problem solving, along with the knowledge of WB Global Experiences policies and procedures, and licensees' processes and limitations to arrive at alternative solutions that benefit the licensee while protecting the Company legally.
• Support Design team on creative brainstorms by providing guidance on legal/company policies and franchise guidelines without stifling the creative discussions.
• Help Design team to unpack and sort the pre-production and contractual samples that are shipped to the company.

Experience & Requirement
• High school diploma required. AA or BA college degree is preferred.
• Graphic Design, themed entertainment, or creative production background is a plus
• Minimum 3 years as a Brand Assurance or in equivalent job experience.
• Art production themed entertainment, slot machine development or overseas manufacturing and sourcing experience is a plus.
• Excellent organizational abilities.
• Highly detail-oriented and preferably have an eye for detail.
• Must be able to communicate effectively, professionally and tactfully with all levels of personnel, inside and outside of the company.
• Must have good spelling, grammar, punctuation, and English usage and be able to accurately describe images in words, and accurately record all verbiage in the database correctly.
• Must be able to work in a fast-paced environment and prioritize work effectively.
• Must be able to handle digital images.
• Must be able to properly sift through information and properly identify emergencies and handle them.
• Must have the ability to acquire and work with knowledge of properties in all categories, i.e., theme parks, pop-ups, location-based entertainment, hotels and restaurants.
• Must have the ability to acquire and work with knowledge of copyrights and trademarks for use in Experience approvals.
• Must be a self-starter and able to work independently
• Must have the ability to absorb and respond quickly to given information.
• Must have the ability to learn the various properties and distinguish different styles of art forms in order to accurately process submissions.
• Must have the ability to learn about art production and manufacturing processes in general.
• Must be able to multi-task and give design direction and communicate that quickly and effectively.
• Must know Adobe Creative Suite
• Strong knowledge of Windows 11, Microsoft Outlook, Word, Excel, and Zoom required. Adobe Workfront is a plus.
• Proficient typing skills required approximately 55 wpm.
• Good with technology. Will need to learn how to use STAR Labs and ability to quickly adapt to new tools.