Assistant Store Manager

This is a Full Time Job

We're looking for an Assistant Store Manager to take shared ownership of day-to-day operations; ensuring smooth processes on the shopfloor and back of house whilst delivering an exceptional customer experience in one of London's most prestigious locations. Join us and help shape a new chapter in retail innovation.

Your Role Accountabilities
• Collaborate with the Store Manager and leadership team to achieve sales, profit, and operational KPIs.
• Align team efforts with business objectives, ensuring clarity on targets and priorities.
• Oversee daily operations, maintaining consistent standards across shop floor and back-of-house.
• Drive commercial performance through weekly sales analysis and informed decision-making.
• Recruit, develop, and motivate a high-performing team with a strong customer-first mindset.
• Champion exceptional service by leading from the front, optimizing conversion rates and average spend.
• Ensure premium merchandising standards and use storytelling techniques to create immersive customer experiences.
• Monitor performance metrics, customer feedback, and mystery shop results to identify and implement improvements.
• Maintain compliance with health & safety, loss prevention, and emergency procedures, safeguarding staff and customers.

Skills & Qualifications
• Proven leadership experience in retail operations or similar role.
• Strong commercial acumen and ability to analyse sales data.
• Experience managing large teams and fostering collaboration.
• Proficiency with POS and stock management systems.
• Exceptional organisational and problem-solving skills.
• Clear and effective communication skills.
• IT literate and adaptable to new technologies.
• Ability to deliver high standards of customer service.
• Proactive approach to driving sales and operational improvements.
• Well-organised and detail-oriented mindset.

Working Pattern
This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays.

Working hours are between 7am and 10pm.

#T&R

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.