Account Administration Clerk

This is a Full Time Job

Primary duty is timely answering and vetting of new account requests, assessing certificates of insurance and securing appropriate deposits, the proper taking and recording of credit card deposits and transactions in Square and RTPro - our business software - and the proper accounting of transactions and returning of accurate deposit balances in a timely manner. Secondary duties involve customer relations – answering questions in person, via email, and over the phone - regarding costume rentals, rental returns, Cloud Check In software introduction and issues, researching invoices/payments, providing customer instruction, oversight and direction in costume areas to ensure department policies are kept. Issues and logs Hold tags, shares maintenance and accuracy of rental department filing system. Vets/makes/creates appointments, and drive on passes for department access. This position also provides back-up clerical support to other team members performing shared billing and customer relations functions.

Your Role Accountabilities…
• Timely answering and vetting of new account requests, assessing certificates of insurance and securing appropriate deposits.
• The proper taking and recording of credit card deposits and transactions in Square and RTPro - our business software - and the proper accounting of transactions and returning of accurate deposit balances in a timely manner.
• Customer relations – answering questions in person, via email, and over the phone - regarding costume rentals, rental returns, Cloud Check In software introduction and issues.
• Research invoices/payments.
• Provide customer instruction, oversight and direction in costume areas to ensure department policies are kept.
• Issues and logs Hold tags.
• Shares maintenance and accuracy of rental department filing system.
• Vets/edits/creates drive on passes for department access.
• Provides back-up clerical support to other team members performing shared billing and customer relations functions.
• Other clerical duties, as assigned.

Qualifications & Experience…
• High school diploma or equivalency is required.
• 2 or more years' work experience must include strong accounting, banking, billing, or retail, office organization, business systems, customer service.
• Production experience helpful.
• Rental house experience a plus.
• Proficiency in MS Office – Outlook, Word and Excel required.
• Strong computer skills with ability to trouble shoot and work with various software and hardware – PC, Mac and Web interfaces.
• Rental Tracker Pro knowledge helpful.
• Detail-oriented, self-directed, takes initiative. Ability to work effectively and multi-task in an open, fast-paced, customer-facing, highly dynamic environment.
• Requires demonstrated organizational and superior customer service skills, the ability to handle high volume of phone calls, emails and in person inquiries, often simultaneously.
• Must be able to communicate effectively with clients, support vendors, and all studio and department staff and management.
• Ability to lift 25 lbs. or more.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $35,360 - $62,192.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

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